Mercedes-Benz Courtesy Car Representative

Walter's Auto Sales•Riverside, CA

1d•Onsite

About The Position

The Courtesy Car Representative is responsible for managing the daily operations of the dealership’s courtesy and loaner vehicle program. This role ensures vehicles are properly assigned, tracked, cleaned, and returned while providing exceptional customer service consistent with Mercedes-Benz brand standards.

Requirements

High school diploma or equivalent preferred
Valid California driver’s license with a clean driving record
Ability to drive automatic and manual transmission vehicles
Strong customer service and communication skills
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced environment

Nice To Haves

Prior dealership, rental car, or customer service experience preferred

Responsibilities

Greet service customers professionally and explain the courtesy/loaner vehicle process
Check customers in and out of courtesy vehicles accurately and efficiently
Verify valid driver’s license, insurance, and required documentation
Coordinate vehicle availability with Service Advisors and management
Inspect vehicles before and after use and document any damage
Maintain accurate records of vehicle assignments and returns
Ensure courtesy vehicles are clean, fueled/charged, and ready for use
Coordinate vehicle cleaning, fueling, and basic maintenance as needed
Assist with vehicle movement, parking organization, and lot flow
Provide clear communication and exceptional customer service at all times
Assist with shuttle coordination or dealership transportation needs
Support service department operations as assigned
Other duties as needed to support dealership operations