Part Time Courtesy Bus Driver

Hertz • Philadelphia, PA

2d • Onsite

About The Position

The Part Time Courtesy Bus Driver is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. The role is responsible for safely and efficiently transporting customers between airport terminals and the Hertz rental location. The wage is $18.54 per hour.

The driver welcomes customers, assists with luggage, answers questions, communicates stops and safety information, and provides customer service in accordance with company standards. The role also includes inspecting and maintaining the bus, keeping it tidy and supplied with maps, communicating customer feedback, and completing required paperwork.

Requirements

• Passion for customer service and attention to detail.
• At least 1 year of commercial driving experience, or a record or road test, or a CDL Class B with passenger and air brake endorsements.
• At least 2 years of PCV cat D1 driving experience (International).
• At least 2 years of customer service experience.
• Must be 21 years of age or older.
• Must be able to obtain DOT medical clearance.
• Must be able to work flexible shifts, including weekends and holidays, and work overtime as required.
• Must be able to work indoors and outdoors during all weather conditions.
• Must communicate clearly and proficiently in English; candidates fluent in other languages are encouraged to apply.
• Must be able to work in a fast-paced environment with a variety of tasks.
• Must demonstrate professionalism and excellent communication and interpersonal skills.
• Must be able to lift up to 45 pounds.

Responsibilities

• Provide timely shuttle service between airport terminals and the Hertz facility in compliance with company policies, procedures, and local laws.
• Welcome customers boarding the bus, assist with luggage, and answer questions in a friendly manner.
• Communicate stops and safety information through the PA or Talking Bus System; communicate with other Courtesy Service Drivers and the Bus Operations Supervisor using standard codes when needed.
• Determine customers’ reservation status and communicate it to the lounge manager; provide customer service using the required dialogue while maintaining the company image.
• Inspect the bus for customer and employee safety and report defects or damage to the supervisor.
• Maintain an appearance appropriate for customer service in accordance with established guidelines.
• Keep the bus tidy and ensure maps are available.
• Share customer feedback with the team and participate in action planning to improve performance and customer satisfaction.
• Complete relevant paperwork in line with Company Audit and Department of Transport standards.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed