Court Systems Support Specialist
About The Position
The Nevada Supreme Court is seeking a Court Systems Support Specialist to join our team. In this role, you will support Nevada’s court users by providing first-line technical and application assistance, troubleshooting system issues, and delivering excellent customer service. You will also assist in user training, system configuration, and data maintenance while supporting various ongoing technology and modernization projects. This role can be based in either Carson City or Las Vegas. Following an initial training period, there may be an opportunity for a hybrid remote/in-office work schedule. On occasion, this position may require working outside normal business hours.
Requirements
- High school diploma or equivalent.
- Experience in customer service, help desk, or technical support environment.
- Strong communication and interpersonal skills, both verbal and written.
- Basic computer proficiency and an eagerness to learn new applications and court technologies.
- Strong attention to detail and organizational skills.
- Ability to collaborate effectively in a team environment.
Nice To Haves
- Experience in a help desk environment, including software configuration, testing, and support.
- Prior experience in court, justice, or government technology environments.
- Familiarity with virtual collaboration tools such as Microsoft Teams.
Responsibilities
- Provide Tier 1 support for user requests, including troubleshooting, logging, and resolving basic issues.
- Escalate complex issues to Tier 2 support as needed.
- Manage user accounts: add, modify, and deactivate accounts; resolve username, password, and permissions issues.
- Perform data entry and updates, including adding new partners, configuring codes, and correcting data discrepancies.
- Assist with developing and maintaining user documentation and training materials.
- Deliver user training and guidance on business processes and court system functionality.
- Monitor system logs and configuration files to identify and resolve potential issues.
- Support remote users and geographically dispersed systems.
- Collaborate with IT staff for system maintenance, testing, and software updates.
- Contribute feedback to improve policies, procedures, and workflow efficiency.
- Perform other related duties as assigned.
Benefits
- Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered.
- Vacation: Accrual of three weeks of annual leave each year.
- Sick Leave: Accrual of three weeks of sick leave each year.
- Holidays: 12 paid holidays per year.
- Retirement: Participation in the Nevada Public Employee Retirement System (PERS).
- Deferred Compensation: The State has a voluntary deferred compensation program.
- No Nevada state income tax.
- Public service loan forgiveness.
- Flexibility: a work-life balance beyond compare!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
