Court Support Representative at Orlando/Orange County Courthouse (Spanish Bilingual Preferred)

AllianceOne•Orlando, FL

2d•Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is seeking a Full-Time Bilingual Court Support Agent to join their team at the Orlando Courthouse. This role involves performing on-site court support functions in a friendly and professional manner, assisting consumers, processing funds, and handling delinquent accounts. The company emphasizes a positive work environment with opportunities for growth within a global leader in contact center management.

Requirements

High School Education or equivalent
Must pass court based background check
Able to interact in a pleasant, effective, creative and professional manner and to be a team player.
Ability to prioritize workload and handle multiple tasks.
Ability to maintain regular attendance.
Bilingual in Spanish (preferred)

Nice To Haves

Spanish Bilingual Preferred

Responsibilities

Greet and assist consumers at the front counter in a pleasant and professional manner.
Determine what action is to be taken to bring delinquent accounts to conclusion.
Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff.
Assist in the processing and balancing of all funds received in the Court. Interface balancing process as established with the San Diego, CA office.
Responsible for the handling and safekeeping of the money they are receiving at the court locations and that the safe must be kept locked at all times.
Document and complete all correspondence and adjustments in a timely manner.
Work support desks or collection desks as assigned.
Immediately contact management or the human resources department if there are any non? compliance issues, questionable activities or inappropriate actions taken by any staff.
Complete manual data entry