Court Support Representative (El Cajon Courthouse) Spanish Bilingual Preferred

AllianceOne•San Diego, CA

2d•Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring a Full-time Court Support Representative to perform all on-site court support functions in a friendly and professional manner at the El Cajon, CA Courthouse. This role involves assisting consumers, processing funds, handling money, documenting correspondence, and working various support desks. The company is a global leader in contact center management, offering opportunities for career growth.

Requirements

High School Education or equivalent
Must pass court-based background check
Able to interact in a pleasant, effective, creative and professional manner and to be a team player.
Ability to prioritize workload and handle multiple tasks.
Ability to maintain regular attendance.

Nice To Haves

Spanish Bilingual preferred but not required

Responsibilities

Greet and assist consumers at the front counter in a pleasant and professional manner.
Determine what action is to be taken to bring delinquent accounts to conclusion.
Interface and assist in the day-to-day requests, questions or problems over the phone or in person, from clients and staff.
Assist in the processing and balancing of all funds received in the Court. Interface balancing process as established with the San Diego, CA office
Responsible for the handling and safekeeping of the money they are receiving at the court locations and that the safe must be kept locked at all times.
Document and complete all correspondence and adjustments in a timely manner.
Work support desks, skip tracing desks or collection desks as assigned.
Immediately contact management or the human resources department if there are any non- compliance issues, questionable activities or inappropriate actions taken by any staff.
Complete manual data entry