Court Supervisor I

Fulton Clerk of Superior & Magistrate Courts•Atlanta, GA

About The Position

The Court Supervisor I supervises the daily operations of an assigned court unit or court support function within the Fulton County Clerk of Superior and Magistrate Courts. The position provides leadership and oversight of staff, court operations, records management, customer service, and administrative functions to ensure efficient, accurate, and compliant court processes. The supervisor promotes operational excellence by implementing policies and procedures, supporting process improvements, and ensuring high-quality service to the judiciary, attorneys, justice partners, and the public. The position supervises assigned staff and oversees unit expenditures, supplies, budgeting support, accounting and work-process audits, and activity reporting. It communicates court policies and procedures, addresses referred issues and complaints, and implements operational changes in response to changes in law or court policy. Work is typically performed in an office-like environment and may involve high-conflict situations and difficult, sometimes dangerous parties.

Requirements

Associate degree in business or public administration, criminal justice, law, political science/international relations, or another related liberal arts area, or an equivalent combination of education, training, and experience.
Two years of experience in customer service, data entry, records management, administration, court/legal work, or law.
Two years of lead or supervisory experience in customer service, data entry, records management, administration, or court/legal-related work.
Affirmation as a sworn Deputy Clerk of the Court.
Knowledge of business and/or public administration; laws, rules, and regulations governing records and documents; records management; legal research and statistical analysis; digital records/image management; grammar and office practices, equipment, and technology.
Skills in organizing and prioritizing work; research and analysis; customer-focused service; problem solving and decision-making; interpreting and enforcing rules and procedures; legal research and records retrieval; records security and management; verifying and correcting filing data; and explaining records procedures.
Ability to use spreadsheet, database, word processing, presentation, financial/accounting, and other software, as well as Court-specific computer applications, to manage processes, analyze statistics, and prepare reports.
Ability to build sustainable working relationships and communicate effectively with County personnel, officials, coworkers, supervisors, and the public.

Responsibilities

Supervise assigned staff by establishing workloads, prioritizing assignments, evaluating performance, interpreting and enforcing policies and procedures, resolving conflicts, and administering discipline as required.
Recommend procedural changes and assist with designing and implementing new policies.
Prepare memoranda and letters for communication with employees, management, and the public.
Resolve issues and complaints referred by subordinate staff.
Facilitate process improvement teams.
Explain court policies and procedures for implementing and enforcing laws and codes in nontechnical terms.
Approve expenditures for the assigned court unit, order or oversee procurement of unit supplies, and assist in developing a budget for an assigned court division.
Audit accounting and unit work processes and prepare reports on unit activities and related court issues.
Continuously improve the effectiveness and efficiency of court practices, processes, and procedures.
Advise the public, County officials, and attorneys about court or departmental guidelines.
Implement changes in departmental operations resulting from changes in law or court policy.
Perform other duties as required.