Court Services Supervisor 1 (Civil)

New Jersey Courts•Freehold, NJ

13h•Hybrid

About The Position

The Court Services Supervisor 1 supervises a team of paraprofessional and clerical staff assigned to case management teams in the Civil Division. Under the direction of the Court Executive 2B (Civil Division Manager) and Court Executive 1B (Assistant Civil Division Manager), this role oversees staff work, supports accurate and timely case processing, and helps ensure compliance with court rules, directives, and operating procedures. The position also works with judges, management, staff, attorneys, clients, and the public to support quality service and case disposition. The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to two days of remote work outside Judiciary buildings. Participation requires installing a multifactor authentication app on a phone or tablet and having high-speed home internet. Regular and predictable physical presence at the worksite is an essential function of the position.

Requirements

Bachelor's degree from an accredited college or university and three years of paraprofessional and/or professional experience, including one year involving case management, enforcement of court orders, and/or supervision, monitoring, and intervention of offenders.
Applicants without the required education may substitute additional paraprofessional and/or professional experience year for year, with one year of experience equal to 30 semester-hour credits.
An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor's degree.
A master's degree from an accredited college or university may be substituted for one year of general experience.
A law degree from an approved American Bar Association law school may be substituted for two years of general experience.
Degrees conferred outside the United States must be evaluated by a recognized evaluation service.
A driver's license valid in New Jersey is required only if operating a vehicle is necessary to perform essential duties.
The selected candidate must be authorized to work in the United States under Department of Homeland Security and U.S. Citizenship and Immigration Services regulations.
Newly hired employees must agree to a thorough background check that includes fingerprinting.
Persons newly hired by the Judiciary must establish and maintain principal residence in New Jersey within one year, subject to available exemptions.
Applicants must complete the application process as instructed, including work experience and education sections and required attachments.

Responsibilities

Oversee, manage, and plan the work activities of assigned team members.
Ensure the accuracy and timeliness of document entry into the Judiciary database.
Conduct informal and formal evaluations of staff performance.
Coach, train, and mentor staff.
Recommend personnel actions, including hiring, promotion, and discipline.
Oversee implementation of operating procedures and systems, including eCourts.
Prepare and analyze technical, statistical, or evaluation reports.
Analyze cases to ensure compliance with court rules and directives.
Recommend improvements to operating procedures, work processes, or administrative practices.
Identify and resolve barriers to case disposition and quality service, including staff errors and litigant concerns.
Answer questions and provide information to internal and external customers.
Provide customer service to clients, attorneys, and the public.
Act as a liaison between Superior Court Judges and upper management, and between upper management and support staff.
Work cooperatively with fellow supervisors to support the goals of the Civil Division and Monmouth Vicinage.
Perform other duties as assigned.