Court Services Officer 1 or Court Services Officer Trainee

New Jersey Courts•Trenton, NJ

1d•Hybrid

About The Position

The Superior Court Clerk's Office of the New Jersey Judiciary is seeking individuals with excellent analytical, communication, and leadership skills to serve as Court Services Officers 1/Trainees. Candidates may be assigned to any of the units within the Superior Court Clerk’s Office, including records, customer service, administration, public access and court operations. The selected candidates will work under the direction of the Clerk of the Superior Court or other designee and will administratively support the operations of the Superior Court Clerk’s Office. The selected candidates must possess excellent interpersonal, organization and case management skills required for this position. The selected candidates will be responsible for supporting the operations of the Superior Court Clerk’s Office, including but not limited to producing, generating, and monitoring reports, making appropriate recommendations to enhance policies and procedures, analyzing data for SCCO court operations, data entry and document processing, supporting the SCCO Training Institute and assisting the other teams as needed. The selected candidates will work closely with management to review and implement operational changes to practices and procedures affecting the Clerk’s Office, regularly interact with the public, judges, vicinage staff and attorneys and will serve as the team coordinator for training. The selected candidates will also provide technological support and training to the staff, as well as troubleshoot problems related to document processing, document reviewing and electronic uploading. The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Requirements

Graduation from an accredited college or university with a bachelor's degree.
Current New Jersey Judiciary employees who do not possess the required education may substitute: Additional paraprofessional and/or professional experience in case management involving gathering and analyzing case-related information which shall have included the exercise of judgment and discretion, and one or more of the following; reviewing cases to identify case management and discovery needs, coordinating with judges and attorneys to resolve case issues and/or preparing reports of findings and recommendations. This experience may be substituted on a year-for-year basis with one year of such experience being equal to 30 semester hour credits.
An associate's degree and two years of additional paraprofessional or professional experience as described above.
Graduation from an accredited college or university with a bachelor's degree and one year of paraprofessional experience in case management involving gathering, reviewing and verifying case-related information which shall have included one or more of the following: conducting investigations, monitoring casework flow, interviewing clients or customers for needed information, preparing investigative fact-finding reports and/or writing case notes or other case-related correspondence.
Applicants who do not possess the required education may substitute additional paraprofessional or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits.
An associate's degree and two years of additional paraprofessional or professional experience may be substituted for a bachelor's degree.

Nice To Haves

For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching to perform the essential duties of the position.
For some positions, the selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds, in order to perform essential duties of the position.
Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.

Responsibilities

Write and analyze reports and policy document drafts
Recommending improvements in operating procedures, programs, standards, work processes, or administrative practices
Evaluate policies and procedures and their effect on operations
Review and assign data entry work, as well as complete assigned data entry work
Collaborate on policies and procedures
Plan implementation and communication of projects
Answering questions posed by judges, the public, clients, customers, complainants, co-workers, subordinates, or supervisors
Explaining judiciary policies or procedures
Inform managers about employee's, client's, or customer's work progress or related matters
Other duties as assigned