Court Service Center Support Specialist - (Taunton)
About The Position
Working within the Court Services and Law Libraries Department of the Office of Court Management, a Court Service Center (CSC) Support Specialist provides accurate legal information and court assistance for self-represented litigants and other members of the public to achieve better access to the Massachusetts justice system. All CSC Support Specialists use professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for assisting on an array of court information, forms, resources, and referrals, through the Virtual Court Service Center and local Court Service Centers. The CSC Support Specialists also answer questions and direct self-represented litigants and members of the public to the proper court office for additional assistance as appropriate.
Requirements
- High School diploma or G.E.D. equivalency
- Five (5) years of related work experience
- Equivalent combinations of education and experience will be considered for meeting minimum qualifications
- Knowledge of daily operations of a Court Service Center are preferred
- Ensures statistical information is accurate, and assists in the preparation of statistical reports
- Knowledge of modern office equipment, including computers and applicable software
- Knowledge of information and explanations about court processes, court rules, official documents, and forms
- Knowledge of Departmental and court policies and procedures
- Knowledge of Program management and operations
- Knowledge of Legal terminology
- Bilingual skills
- Organization and time management
- Leadership
- Public speaking
- Ability to greet and triages visitors to the center and makes referrals as appropriate
- Ability to answer, screen, direct and place telephone calls to court users
- Ability to ensure access for limited English proficient litigants and members of the public
- Ability to maintain confidentiality of information
- Ability to communicate effectively, both orally and in writing
- Ability to work independently and follow oral and written instructions
- Ability to conduct community outreach and create promotional materials
Nice To Haves
- Daily operations of a Court Service Center are preferred
- Ensures statistical information is accurate, and assists in the preparation of statistical reports
- Modern office equipment, including computers and applicable software
- Information and explanations about court processes, court rules, official documents, and forms
- Departmental and court policies and procedures
- Program management and operations
- Legal terminology
- Bilingual skills
- Organization and time management
- Leadership
- Public speaking
- Greet and triages visitors to the center and makes referrals as appropriate
- Answers, screens, directs and places telephone calls to court users
- Ensures access for limited English proficient litigants and members of the public
- Maintain confidentiality of information
- Communicate effectively, both orally and in writing
- Work independently and follow oral and written instructions
- Conduct community outreach and create promotional materials
Responsibilities
- Assists in the daily operations of a Court Service Center
- Greet and triages visitors to the center and makes referrals as appropriate
- Answers, screens, directs and places telephone calls to court users seeking assistance
- Ensures access for limited English proficient litigants and members of the public
- Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information
- Provides information and explanations about a variety of court processes, court rules, official documents, and forms
- Assists in the creation of self-help resources for self-represented court users
- Ensures that all Court Service Center materials for legal aid, community organizations and court department resources are updated regularly, including researching new resources and information
- Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments to improve coordination and effectiveness
- Enters data daily, ensures statistical information is accurate, and assists in the preparation of statistical reports
- Assists the Manager and Staff Attorney with educational workshops and programs
- Performs other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
