Court Reporter Relations Assistant

Steno

5d • $20 - $27

About The Position

The Court Reporter Relations Assistant supports communication and workflow coordination with court reporters, helping ensure transcripts are complete, accurate, and delivered on time. The role manages follow-up on late transcripts, rough-draft and expedite requests, reporter job status, deadlines, and missing materials. It also monitors reporter-related communications and dashboards, escalates issues, coordinates scheduling holds, maintains performance metrics and communication records, and upholds timelines that protect expedite and client delivery requirements.

The position works with internal teams including Calendar, Reporter Success, Production, and management. It also oversees the Court Reporter Liaison Zendesk inbox and maintains service-level expectations. Prior experience in legal services, court reporting, transcription, or operations is preferred.

Requirements

• Strong organizational skills and the ability to track multiple cases and deadlines simultaneously.
• Excellent written and verbal communication skills and comfort with daily outreach to court reporters.
• Proficiency with Slack, Zendesk, Monday, Notion, and other workflow management tools.
• A problem-solving mindset and the ability to determine when to escalate issues appropriately.
• Ability to work autonomously in a fast-paced, deadline-driven environment.

Nice To Haves

• Prior experience in legal services, court reporting, transcription, or operations.
• Direct experience working with court reporters or in a court reporting or litigation support agency.
• Experience using Looker or similar dashboards to monitor performance metrics.
• Experience managing SLAs in a ticketing system such as Zendesk.
• Experience working in a remote-first, cross-functional environment coordinating across internal teams such as Calendar, Billing, and Production.
• Experience with escalation or vendor-performance management processes.

Responsibilities

• Own and execute the Late Transcript Follow-up procedure.
• Communicate rough-draft and expedite transcript requests to court reporters and relay conflicts to other departments as needed.
• Assist with the Reporter Rehab program as needed.
• Communicate daily with court reporters about job status, deadlines, and missing materials.
• Monitor the @cr-liaison Slack tag and respond or escalate as appropriate.
• Post job updates, risks, and escalations in designated Slack channels, including #orders-and-expedites.
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached.
• Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate.
• Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed.
• Review the Court Reporter Status Management Looker dashboard daily.
• Flag reporters with three or more outstanding transcripts and notify the Calendar Team to place scheduling holds.
• Track late transcript percentages and notify Reporter Success for remediation when a reporter reaches 25% all-time late transcripts.
• Build and maintain up-to-date performance metrics on reporters.
• Ensure transcript files meet agency standards and are submitted on time.
• Maintain accurate records of all communications.
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements.

Benefits

• Premium medical, dental, and vision coverage, with options for employees and their families; some plans have 100% of premiums covered.
• Shared wellness and mental health benefits for employees and families.
• Flexible paid time off.
• Options of equity.
• Access to a company-provided 401(k) account.
• Home office setup and a monthly stipend to offset internet and phone costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed