Court Operations Clerk (Customer Service Representative)

State of Oregon • Corvallis, OR

2d • Onsite

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

The Benton County Circuit Court in Corvallis, Oregon, is hiring a Customer Service Representative (Court Operations Clerk). In this role as the first point of contact with the public, you will help our court make a good first impression. You will greet visitors and answer phones. You will make sure customers connect with the right office or court staff. You will provide customer service to self-represented litigants. You will also answer questions about court processes and policies. You will spend part of your time processing and distributing the mail, supporting the jury coordinator, and providing backup coverage for courtroom clerks and the small claims/forcible entry detainer clerk. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent
• At least one (1) year of responsible clerical experience in a moderately complex office or business setting
• Any combination of education and experience equivalent to one (1) year of experience that typically supports the knowledge, skills, and abilities for the position
• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting
• Experience using a variety of software programs to access and input information and complete various tasks
• Experience providing customer service in person and over the phone
• Experience explaining processes, procedures, policies, or decisions on behalf of an employer

Responsibilities

• Greet visitors and answer phones
• Make sure customers connect with the right office or court staff
• Provide customer service to self-represented litigants
• Answer questions about court processes and policies
• Processing and distributing the mail
• Supporting the jury coordinator
• Providing backup coverage for courtroom clerks and the small claims/forcible entry detainer clerk

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• You are potentially eligible for a 5% annual increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED