Court Operations Associate, Hennepin County, Criminal Traffic Violations Bureau

Minnesota Judicial Branch•Minneapolis, MN

2d•$21 - $35•Hybrid

About The Position

Hennepin County District Court Criminal Traffic Violations Bureau is seeking a customer service focused, team-oriented Court Operations Associate to contribute to our mission of providing justice to the public. This is a diverse, inclusive, dynamic professional work environment that promotes equity for all court staff and court customers. This position assists the general public, external agencies, the Hearing Office, attorneys, judges, law enforcement, and other staff by providing and explaining court rules and procedures. Duties include all aspects of citation processing, payments, and limited criminal case processing. Work includes performing a variety of general clerical tasks which follow well-established, standardized data entry methods and procedures.

Requirements

High school diploma or equivalent
One (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
Ability to communicate effectively both verbally and in writing with internal and external customers
Ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds, both as customers and coworkers
Team oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships
Reliable, with the ability to meet commitments and keep work projects on task with minimal supervision
Ability to understand and follow oral and written instructions
Ability to learn and retain new material and concepts; make independent judgments based on training, resources, and experience
Demonstrates initiative and self-directed completion of work upon knowledge of expectations and goals
Attention to detail and accuracy
Ability to multi-task and work well under pressure in a high volume, fast-paced environment
Ability to learn Microsoft Office Suite, Adobe Acrobat, and other job-related software

Nice To Haves

Knowledge of legal and court systems
Well-organized and analytical
Ability to handle financial transactions at the public counter with customers

Responsibilities

Process a large number of payments such as cash bail, maintaining daily financial drawers
Remain courteous and uphold high professional standards while assisting a high-volume of court customers daily. Customers may be in person at the counter or the Hearing Office, or communicating via phone or through electronic means
Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately
Schedule calendar hearings, continuances, and other matters
Prepare and send out notices, orders, motions, and other documents requiring a detailed knowledge of applicable terminology, rules, and procedures
Receive, enter, and process court papers, documents, and traffic citations into the court’s case processing system
Answer general questions and assist court customers and partners as they navigate through the criminal court process