Court Operations Associate (Civil Operations Clerk)

State of Oregon • Portland, OR

7d • Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly affects the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, who value OJD's efforts to remove barriers to access justice services and who enjoy a high level of customer service and interaction with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. The Multnomah County Circuit Court is hiring a Civil Operations Clerk (Court Operations Associate). In this role, you will spend much of your day handling electronic and hard copy documents received through electronic filing, from a customer service counter, and through mail service. You will enter receipt of these documents onto their appropriate cases using a computer and will scan hard copy documents to digitize them and place them in electronic workflows. You will provide customer service to the public, interested parties and attorneys both in person, by phone and via email. Additionally, you may provide assistance at a customer counter receiving civil filing documents, providing directions and explaining processes and procedures. Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

Requirements

• A high school diploma or equivalent.
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents OR Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Experience responding professionally to customers or clients who are facing challenging life circumstances, stressful situations, or trauma.
• Experience reviewing documents for accuracy and completeness.
• Experience identifying and safeguarding confidential information and materials.
• A cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes.
• A completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.

Nice To Haves

• Bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!

Responsibilities

• Handling electronic and hard copy documents received through electronic filing, from a customer service counter, and through mail service.
• Entering receipt of these documents onto their appropriate cases using a computer.
• Scanning hard copy documents to digitize them and place them in electronic workflows.
• Providing customer service to the public, interested parties and attorneys both in person, by phone and via email.
• Providing assistance at a customer counter receiving civil filing documents, providing directions and explaining processes and procedures.
• Assigned tasks may be changed to accommodate workload and organizational needs.

Benefits

• 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees).
• Optional insurances and flexible spending plans.
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• Potentially eligible for a 5% annual increase.
• Eligible for overtime compensation for hours worked in excess of 40 per work week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED