Court Operations Assistant

City of Chattanooga•Chattanooga, TN

2h•$17 - $20•Onsite

About The Position

Incumbents in this classification are responsible for performing a variety of routine clerical activities in support of court operations. Duties include answering phones, performing cashiering duties, processing daily mail, performing data entry for citations, preparing court paperwork, suspending/reinstating drivers' licenses, preparing and monitoring payment plans, processing checks and refunds, providing customer service and pulling warrants and tickets. Most tasks are so routine that little supervision is required. The Court Operations Assistant is the first level of a five level court operations series.

Requirements

High School Diploma or GED and six months customer service experience or any combination of equivalent experience and education.
Ability to obtain Tennessee Bureau of Investigation TIES/NCIC/NLETS Operator Certification within six months of hire.
Knowledge of customer service principles and practices; cash handling procedures; basic mathematical concepts; filing practices; modern office equipment and cashiering techniques.
Skill in providing customer service; handling cash; processing payments; keyboarding; performing routine mathematical calculations; filing; using a computer and related software applications; handling multiple tasks simultaneously and establishing and maintaining effective working relationships with other employees and those contacted in the course of the work.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Responsibilities

Provides customer service to individuals over the phone, via e-mail and in person.
Enters a variety of information into applicable databases, utilizing established guidelines and procedures.
Prepares and distributes dockets to applicable internal and external individuals.
Monitors on-going case files which includes identifying appropriate forms to be completed or received; monitoring case status; preparing warrants; tracking tickler file and/or performing other related activities.
Receives and processes court payments.
Performs various clerical duties, utilizing standard office equipment to include screening incoming calls; taking and transmitting messages; opening and distributing mail; filing; making photocopies; performing data entry; typing and word processing.
Provides back-up support to Judge by preparing and processing Judge's tray which includes pulling warrants and tickets; preparing court action sheets; ensuring tray is provided to the Judge in a timely manner; entering dispositions and sending letters to defendants when the tray returns from the Judge and/or performing other related activities.
Processes financial payments utilizing established guidelines and procedures which includes insufficient fund checks and refunds for overpayments and dismissed cases; entering information into applicable databases; preparing related warrant vouchers and/or performing other related activities.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.