Court Coverage Specialist

ABC Legal Services•Longmont, CO

4d•Onsite

About The Position

Docketly is seeking an Operations Associate for their Coverage team. In this role, you will manage a live book of court hearings, using phones, texts, and email to secure attorney coverage before deadlines. This position involves elements of dispatching, sales, and account management, requiring fast-paced, measurable, and engaging work. You will be responsible for negotiating fees in real-time, making confident decisions under pressure, ensuring hearings proceed smoothly, and keeping clients informed, all while maintaining business profitability. Docketly, a sister company to ABC Legal Services, is a rapidly expanding legal-tech company based in Longmont, Colorado, specializing in providing easy, fast, and reliable stand-in attorney services for the creditors' rights industry through proprietary software and a national attorney network.

Requirements

1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
Comfortable and efficient on the phone, with strong verbal and written communication skills.
Genuinely organized, capable of managing many open items simultaneously without letting anything slip.
Calm and decisive under deadline pressure, able to make decisions and move forward.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
A track record of hitting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfortable on Mac OS and Google Workspace.

Responsibilities

Secure coverage on a deadline by managing a portfolio of open court hearings daily via phone, text, and email to get attorneys committed before the hearing date.
Negotiate fees in real-time, holding firm on price, handling counteroffers, and extending above-standard offers when necessary, while protecting profit margins.
Triage a fast-moving pipeline by prioritizing competing hearings, making quick judgment calls, and clearly explaining reasoning to the team.
Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
Onboard and support new attorneys by explaining how Docketly works, answering questions, and serving as their primary contact.
Keep law firm clients informed about hearing status to build trust and prevent surprises.
Maintain clean data by logging activity, confirming assignments, and ensuring pipeline accuracy.
Identify recurring coverage gaps and contribute ideas for improvement in daily huddles and team meetings.