Court Coverage Specialist

ABC Legal Services•Longmont, CO

4d•$23 - $25•Onsite

About The Position

Docketly is seeking an Operations Associate for their Coverage team. This role is responsible for managing a live book of court hearings and ensuring attorney coverage before deadlines. The position involves elements of dispatch, sales, and account management, requiring fast-paced, measurable, and engaging work. The Operations Associate will negotiate fees in real-time, make decisions under pressure, and maintain client communication while ensuring business profitability. Docketly is a fast-growing legal-tech company that simplifies the process of hiring stand-in attorneys for the creditors' rights industry through proprietary software and a nationwide network of attorneys.

Requirements

1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
Comfortable and efficient on the phone, with strong verbal and written communication skills.
Genuinely organized, capable of managing many open items simultaneously without anything slipping.
Calm and decisive under deadline pressure; able to make decisions and move forward.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
A track record of hitting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfortable on Mac OS and Google Workspace.

Responsibilities

Secure coverage on a deadline by working a portfolio of open court hearings daily via phone, text, and email to get attorneys committed before the hearing date.
Negotiate fees in real time, holding positions on price, handling counteroffers, and extending above-standard offers when necessary, while protecting profit margins.
Triage a fast-moving pipeline by prioritizing competing hearings, making sound judgment calls quickly, and clearly explaining reasoning to the team.
Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
Onboard and support attorneys by walking them through Docketly's processes, answering questions, and serving as their primary contact.
Keep clients (law firms) informed about hearing status to build trust and prevent surprises.
Maintain data accuracy by logging activity, confirming assignments, and keeping the pipeline up-to-date.
Identify recurring coverage gaps and contribute ideas for system improvement during daily huddles and team meetings.