Court Computer Systems Engineer II (352C)

Superior Court of California, County of San Francisco•San Francisco, CA

5d•Hybrid

About The Position

The Superior Court of California, County of San Francisco, is seeking an experienced IT professional for its Information Technology Group as a Court Computer Systems Engineer II. This senior-level role is designed for an individual who can work independently, think at a systems level, and serve as a reliable resource for both technical staff and court personnel. The position involves managing infrastructure, support services, and collaboration technology across a multi-site court environment, collaborating with judges, administrators, and frontline staff to ensure critical operations run smoothly. The role reports to the Court Computer Systems Manager and is part of a collaborative IT team supporting the daily operations of a busy court system. This is an opportunity to apply technical skills in service of a meaningful public institution. The selection process follows San Francisco Superior Court Personnel Rule 4, and an eligibility list will not be established. The final filing date is 12:00 PM, June 22, 2026.

Requirements

One year of responsible technical work experience in the installation, maintenance, troubleshooting, and repair of computer hardware and software.
Experience should include substantial background in maintaining on-going communications and contact with computer users to define and resolve problems.

Nice To Haves

Bachelor’s degree from an accredited college or university in IT, business administration, public administration, or related field is preferred.
5+ years of experience in IT support, procurement, project coordination or business analysis is highly desirable.
Experience in Government, courts, legal or public-sector environments.
Experience with Computer hardware, software installation, and operating systems (Windows and macOS).
Experience with System administration for enterprise or institutional environments, including server administration.
Experience with PC/laptop hardware, telecommunications, mobile devices (iOS), and virtualization (VMware).
Experience with Vulnerability assessment and proactive technical troubleshooting.
Hands-on support for A/V setups, meetings, events, onsite conference rooms and kiosks.
Experience with Directory services including Active Directory, Azure AD / Entra ID, and Okta to create accounts, manage security groups, and revoke permissions.
Experience managing user access and maintaining system integrity with a security-conscious mindset.
Experience with Enterprise collaboration platforms including Microsoft 365, Slack, and Atlassian products.
Knowledge of Network infrastructure including, but not limited to, routers, switches, cabling, and TCP/IP fundamentals.
Knowledge of Infrastructure and systems deployment; IT operations best practices and change management.
Knowledge of IT Asset Management (ITAM) tools and practices.
Knowledge of Risk management, resource coordination, and task prioritization.
Knowledge of Major incident response support, including ownership of high-priority Tier 1 escalations through to resolution.
Knowledge of IT architecture (infrastructure, networks, databases, and application dependencies) to trace failure origins.
Knowledge of Post-incident review (post-mortem) process: documenting findings, timelines, and prevention action items.
Experience with Remote management and endpoint tools: LogMeIn, NinjaOne, Apple Business (formerly Apple Business Manager).
Experience with Identity platforms: Microsoft Entra, Okta, Citrix.
Experience with Productivity suite: Microsoft 365 (Outlook, Word, Excel, PowerPoint), Microsoft Teams.
Experience with Collaboration and ITSM: Slack, Atlassian suite (Jira a plus).
Experience with AV and conferencing: Zoom Rooms, Crestron devices, Cisco Call Manager.
Experience with Virtualization: VMware.
Ability to work across multiple court locations throughout San Francisco.
Ability to read and interpret system logs, metrics, and traces to differentiate symptoms from root cause.
Ability to effectively communicate and translate technical issues clearly for non-technical stakeholders.
Ability to exhibit empathy and customer service orientation—delivering a welcoming experience for new hires and maintaining professionalism during sensitive offboarding.
Ability to provide effective staff training, knowledge transfer, and technical mentorship.
Ability to exhibit strong technical writing and documentation skills.
Ability to maintain confidentiality and exercise discretion, professionalism, and sound judgment in handling sensitive information.
Ability to use discretion in handling sensitive information, particularly during onboarding and offboarding.

Responsibilities

Serves as first-line IT support by monitoring and triaging inbound support channels, responding to incidents and requests, troubleshooting issues, and ensuring timely resolution and customer follow-up.
Provides remote and onsite support across multiple locations for executives, judicial officers, management, and staff—including white-glove service for senior leadership with a consistently professional user experience.
Provides end-user training and guidance on systems, applications, and technology best practices.
Troubleshoots and resolves hardware, software, operating system, printer, mobile device, and collaboration technology issues across Windows and Mac environments, including Zoom Rooms software, hardware, and network issues in real-time.
Serves as an escalation point for complex issues unresolved by the help desk; performs root-cause analysis during outages and system malfunctions.
Identifies recurring issues and opportunities for automation or process improvement; maintains awareness of relevant software bugs, patches, and security updates and implements solutions as needed.
Supports conference room technology: video conferencing systems & local network hardware.
Installs, configures, troubleshoots, and maintains Cisco Unified Communications Manager (CUCM), Unity Connection voicemail, IVR applications, Cisco IP phones (including legacy 7962 series), soft phones for IP Communicator or Jabber, and voicemail administration.
Administers assigned systems; maintains accurate system records, configurations, and hardware/software inventory.
Provisions, modifies, revokes, and audits user accounts and access permissions.
Manages full lifecycle support for IT assets including, but not limited to, desktops, laptops, printers, mobile devices, and peripherals.
Processes onboarding requests: images and deploys devices, configures user access, and conducts IT onboarding sessions for new hires.
Processes offboarding requests: revokes access, recovers assets, and reimages devices in accordance with compliance and service-level requirements.
Maintains hardware and software inventory records and distributes IT equipment and supplies as needed.
Contributes to and leads small/medium-sized IT initiatives including system migrations, office buildouts, hardware rollouts, and software deployments.
Identifies technical risks, develops contingency plans, and implements operational improvements to enhance reliability and efficiency.
Performs project-related tasks assigned by IT leadership or project managers.
Creates and maintains technical documentation, runbooks, knowledge base articles, procedures, and end-user instructions.
Assists with major incident response activities including internal communications and status updates in a timely manner.
Coordinates with vendors, consultants, and partner agencies on installations, support, procurement, and complex technical issues; develops recommendations related to technology procurement, vendor selection, and IT policy.
Provides guidance and direction to junior technical staff during installations, maintenance activities, and projects.
Performs other job-related duties as required.