Court Clerk I

Town of Castle Rock•Castle Rock, CO

2d•Onsite

About The Position

The Town of Castle Rock is seeking a Court Clerk I to join their team. This role is responsible for providing exceptional customer service and serving as the primary point of contact for court-related inquiries. The Court Clerk will handle a variety of tasks including answering phones, providing case information, managing court documents, and assisting with court sessions. This position offers the opportunity to make a difference in the community and is eligible for Public Service Student Loan Forgiveness.

Requirements

High School Diploma or GED Equivalent.
Previous customer service experience.
Effective communication skills to relay policies and procedures, and to provide information to customers.
Excellent attention to detail.
Knowledge of legal terminology and ability to learn Castle Rock Municipal Court regulations, policies and procedures.
Ability to remain poised when dealing with the public in difficult situations.
Ability to make decisions based on good judgment.
Ability to maintain the confidentiality, integrity, and security of protected information.
Skill in using computerized database systems and Microsoft Office applications.
Ability to follow written and oral instructions.
Ability to work independently and as a team member.
Ability to complete work product in a timely manner despite tight deadlines and frequent interruptions.
Ability to demonstrate effective customer service skills.
Ability to establish and maintain effective working relationships.
Must satisfactorily complete a criminal background check prior to commencing employment.

Nice To Haves

College-level course work in criminal justice, legal studies or a related field is preferred.
Ability to type 40 words per minute is preferred.

Responsibilities

Provides exceptional customer service and serves as the primary point of contact for customer inquiries in person, by telephone, and electronically.
Answers incoming telephone calls and provides accurate Court case and procedural information to defendants, attorneys, law-enforcement personnel, and the public in accordance with applicable law, confidentiality requirements, and Court policies and procedures.
Communicates with attorneys regarding arraignments, pretrial conferences, motion hearings, and other scheduled matters and files entries of appearance submitted by attorneys.
Imports citation data, retrieves criminal-history and driving records, creates the corresponding case files, uploads police reports, and performs docket quality-control reviews to ensure each case contains the police report and all other required documentation.
Ensures the accuracy of citations within the Town’s Court computer system and troubleshoots any inconsistencies.
Records case information into the Court’s official records.
Prepares and issues Court papers, making official authorizations in the Court’s name.
Provides procedural assistance to the public, including information regarding applicable rights, Court processes, and possible penalties, without providing legal advice.
Monitors cases for compliance with Court orders.
Serves as Court Clerk during Municipal Court sessions.
Checks in defendants and ensures they have been advised of their rights.
Enters motions, judge’s orders and other requirements into the Court computer system.
Checks out defendants, including explaining sentencing requirements and forms.
Accepts and processes payments.
When necessary, sends cases to collections for nonpayment.
Processes paperwork with the Division of Motor Vehicles and the Castle Rock Police Department when warrants or other items are cleared.
Assists with post-court processing and performs quality-assurance reviews of traffic cases entered during court.
Prepares the courtroom for Court sessions and completes post-court cleanup.
Performs routine clerical functions including copying, filing, mail pickup and scanning.
May assist with community programs offered by the Court.
Performs other duties as assigned or required.