Court Clerk Assistant Bilingual (Austin Municipal Court)

City of Austin•Austin, TX

1d•$23 - $25•Onsite

About The Position

Under general supervision, the bilingual Court Clerk Assistant works with other court personnel, judges, and prosecutors to perform a wide variety of court case management functions for Austin Municipal Court. The court handles the lowest-level criminal offenses in Texas, including traffic, city ordinance, juvenile, and disabled parking cases. Court services are provided onsite and online, as well as by telephone, email, and mail. The role involves assisting customers with legal options for resolving cases, maintaining case records, processing payments, coordinating hearings and appearances, preparing court documents, and supporting courtroom operations. The position has no supervisory or leadership responsibilities. It is designated as a Critical Employee role; schedules may be modified, and employees may be reassigned during extraordinary or emergency conditions to provide essential services. The position is based at 6800 Burleson Road, Building 310, Suite 175, Austin, Texas. The schedule may include days, evenings, nights, weekends, and holidays. Austin Municipal Court operates 24 hours a day, seven days a week, and schedules or locations may change based on business needs. The hourly pay range is $22.63–$25.46. The position is eligible for the Public Service Loan Forgiveness program. A CJIS fingerprint-based background check and continued CJIS eligibility are required.

Requirements

High school graduation or equivalent and four years of related experience, or an associate degree from an accredited college or university and two years of related experience.
Bilingual in English and Spanish.
Pass a pre-employment assessment.
Knowledge of applicable laws, policies, procedures, court proceedings, and City practices, policies, and procedures.
Oral and written communication skills; ability to communicate effectively with diverse groups using tact and diplomacy.
Ability to handle multiple tasks, prioritize, use computers and related software, analyze data, solve problems, and perform basic mathematical calculations.
Ability to handle hostile or difficult customers, retain knowledge of historical laws and procedures, and use document scanners and related software applications.
Ability to establish and maintain good working relationships with City employees and the public, and exercise discretion with confidential matters.
Pass a CJIS fingerprint-based background check and maintain CJIS eligibility. Disqualifying records include felony convictions or deferred adjudication, Class A or B misdemeanor deferred adjudication, Class B misdemeanor convictions, an open arrest for any felony or misdemeanor offense, and family violence convictions.

Nice To Haves

Experience handling monetary transactions such as cash, credit cards, checks, and money orders.
Experience performing multiple tasks using multiple computer programs, such as Word, database systems, and Excel.

Responsibilities

Respond to customers regarding legal options for resolving criminal and administrative cases, including fines, trials or hearings, driver safety, deferred dispositions, warrants, extensions, jail bond outs, bonds, and motions.
Update case files in the Court's case management system following contact with customers, judges, prosecutors, defense attorneys, witnesses, and others.
Apply payments, balance cash drawers, and prepare daily deposits involving considerable amounts of money.
Review financial information and applications, negotiate payment plans with customers, and monitor plans weekly.
Coordinate with prosecutors and police officers to schedule hearings, trials, and docket appearances.
Prepare official court documents for court cases and cases being transferred to other courts.
Contact defendants, prosecutors, defense attorneys, officers, and others about court appearances and non-compliance issues.
Research defendants' names, addresses, and telephone numbers using databases to facilitate contact and case compliance.
Assist the judge in the courtroom, attend to juror needs, coordinate courtroom activity, and help maintain order.
Generate complaints and prepare summonses, subpoenas, and paperwork such as defendant histories for appearance dockets.
Monitor cases for compliance, process cases according to legal requirements, and prepare documentation for judges and prosecutors, including arrest warrants.
Compile data and information and track and monitor performance measures or reports.
Investigate procedural and operational problems and recommend resolutions.