Court Case Management Generalist - Green Valley Justice Court

Pima County•Green Valley, IL

1d•$19 - $25•Onsite

About The Position

Our courthouse is seeking a Court Case Management Generalist who is detail-oriented, highly organized, and eager to contribute to the judicial system. This role requires flexibility, as responsibilities may eventually extend to both civil and criminal case management. Spanish fluency is highly preferred, as many individuals who visit the courthouse are Spanish speakers. The ideal candidate must be an efficient note-taker, possess strong organizational and multitasking skills, and have a genuine interest in the civil and criminal justice system. Proficiency in multiple computer programs is essential, as is the ability to work collaboratively as part of a team. This position involves significant phone communication and in-person interaction with the public, requiring excellent customer service and interpersonal skills. Daily tasks will vary but may include processing new civil cases, civil traffic and criminal filings, set hearings, payments and other civil/criminal matters. This role offers a dynamic and fast-paced work environment where attention to detail and efficiency are key. If you thrive in a structured yet engaging legal setting and are ready to make a meaningful impact, we encourage you to apply.

Requirements

High school diploma or equivalent AND two years of customer service and/or office experience; OR any combination of education and/or experience as approved by Human Resources.
Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Must be able to pass knowledge-based test at 6 months and 1 year after training.
The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
All positions require the satisfactory completion of a background investigation by law enforcement agencies, due to the need for access to law enforcement, corrections, detention, and court facilities or associated confidential or sensitive information, documents, communications systems, and like materials.

Nice To Haves

Spanish fluency is highly preferred
Efficient note-taker
Strong organizational and multitasking skills
Genuine interest in the civil and criminal justice system
Proficiency in multiple computer programs
Ability to work collaboratively as part of a team
Excellent customer service and interpersonal skills
Experience using a case management system in an office setting.
Experience with/knowledge of laws, policies, and procedures related to maintaining confidentiality in a legal or government setting.
Experience providing customer service in an office environment.
Experience multitasking with a high-volume workload.
Bilingual (English/Spanish).

Responsibilities

Perform customer service functions primarily by telephone and occasionally in person; provide information and/or assistance regarding court hearings, court procedures, fees, case status/disposition, lift defaults on driver’s licenses; distribute forms; respond to and research routine questions or complaints;
Review court or case files for accuracy and completeness to determine next appropriate action;
Receive and processes payments; update databases to reflect payment; issue receipts; balance payment receipts; and prepare daily cash out;
Establish payment arrangements according to PCCJC policy and procedure;
Provide customers with available options and/or resources according to court policies and procedures based on case type;
Perform a quality check on each case for each call received correcting any issues;
Guide customers to the court’s website to use available online resources;
Create calendar events in the court’s case management system.
Provide in-person coverage at the court’s information window;
Process the court’s returned mail;
Ensure the court’s electronic record is accurate using available reports;
Respond to all customer service emails received by the court;
Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
Complete side duties, special assignments, and projects as assigned.