Justice Court Clerk

Gila, County of • Payson, AZ

2d • Onsite

About The Position

The purpose of this position is to facilitate the process of new case filings in the court. This role involves assisting with customer service over the phone or in person, processing mail, motions, and completing other procedures as required for case management. The position provides detailed customer assistance relating to civil matters, orders of protection, injunctions of harassment, and forcible detainers. It also assists the criminal clerk with sentencing details for criminal cases, including fine and surcharge information. This position processes incoming cases and orders, maintains files, provides customer service, and offers backup assistance as a criminal clerk.

Requirements

• High School Diploma or GED
• One (1) year court clerk experience
• Knowledge of case processing systems
• Clerical knowledge
• Knowledge of customer and personal service
• Knowledge of computers, copies, fax and other standard office equipment
• Active learning skills
• Active listening skills
• Critical thinking skills
• Ability to communicate diplomatically
• Customer service skills
• Time management skills
• Multi-tasking skills
• Typing and data entry skills
• Ability to focus
• Ability to maintain calm demeanor in stressful situations
• Experience with work routine and use judgment in determining the most appropriate procedures and/or guidelines utilized
• Independent judgment is required to select and apply the most appropriate available solutions and resources
• Ability to memorize and recall process and procedures, rules and laws
• Must follow written safety procedures and manuals relevant to the division or department.

Nice To Haves

• Any equivalent combination of education, training and experience which demonstrates the ability to perform the essential duties and responsibilities of the job.

Responsibilities

• Provides customer service, provides policy and procedural answers to questions relating to civil issues and traffic cases on the phone or in person.
• Maintains filing system, processes department mail including motions and other filings related to case processing and management.
• Issues correspondence, reviews files, determines best procedure as needed.
• Processes incoming civil cases, small claims cases, orders of protection, injunctions against harassment and forcible detainers.
• Processes traffic cases with some criminal entry.
• Provides backup as criminal clerk, processing criminal and traffic payments and helping train new clerks.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED