Court Attendant

Proper Hospitality Careers•Montauk, NY

10d•Onsite

About The Position

The Court Attendant is responsible for supporting daily court operations while delivering an exceptional guest experience. This role assists with court bookings, guest check-in, and maintaining clean, safe, and organized court facilities. The Court Attendant plays an important role in ensuring courts are properly set up and that guests have a seamless and enjoyable experience. The ideal candidate is service-oriented, reliable, and attentive to detail.

Requirements

High school diploma or equivalent preferred.
Previous experience in hospitality, recreation, or customer service preferred.
Experience with POS systems is a plus.
Strong customer service and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Attention to detail and organization.
Ability to multitask and prioritize responsibilities.
Basic math skills for handling transactions.
Knowledge of court sports (e.g., tennis, pickleball) is a plus.

Responsibilities

Assist with managing court bookings, including rentals, lessons, and reservations.
Check guests in and out efficiently and professionally.
Provide accurate information on services, programs, events, and memberships.
Schedule guests for court time, lessons, and activities.
Maintain and update the court and event calendar as directed.
Deliver a high level of customer service and hospitality to all guests.
Answer guest questions and assist with equipment, rules, and general inquiries.
Help create a welcoming, organized, and professional court environment.
Escalate guest concerns or issues to a supervisor when necessary.
Assist with retail and beverage cart operations, including processing transactions accurately.
Promote court programs, lessons, and retail offerings when appropriate.
Support inventory tracking and restocking of retail items and supplies.
Ensure courts are clean, safe, and properly set up before and after use.
Perform routine upkeep such as net adjustments, court sweeping, and equipment organization.
Monitor court conditions and report maintenance or safety issues promptly.
Maintain organization and presentation of all court areas, storage spaces, and equipment.
Assist with court-related events, tournaments, and special programming.
Support event setup, breakdown, and guest assistance during programming.
Work with instructors and team members to ensure smooth operations.
Handle POS transactions, payments, and basic record-keeping accurately.
Assist with tracking court usage and daily activity logs.
Coordinate with other departments (e.g., Front Desk, Events, Recreation) as needed.
Follow and enforce court rules, policies, and safety guidelines.
Follow all company policies and safety procedures.
Maintain a clean and safe environment for guests and team members.
Ensure proper use and handling of equipment and supplies.