Court Administration Lead

Maricopa County•Phoenix, AZ

4d•Hybrid

About The Position

The Court Administration Lead provides leadership in the Family Department by guiding and directing staff that provide case processing, case flow management, and administrative support. This position will require travel to other court locations. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

High School Diploma or GED
Three (3) years of legal, court, or administrative assistant-level experience OR Combined Education And Experience Qualifications: Post-secondary education may substitute for the experience on a year-for-year basis
Applicants must have or obtain a valid Arizona Driver License and reliable vehicle by time of hire.
Knowledge Of: Principles and processes for providing customer services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Knowledge Of: Legal terminology and the legal requirements of processing court documents
Knowledge Of: Court policies and procedures
Skill In: The use of Web-based databases and Microsoft Office applications
Skill In: Effective verbal and written communication
Skill In: Establishing effective working relationships with others
Ability To: Multitask and cope with high volume and time-critical work environment
Ability To: Lead and coordinate the work of subordinates

Nice To Haves

Bilingual skills in English/Spanish
Knowledge of Family Court case flow and process

Responsibilities

Performs supervisory functions in the absence of a supervisor
Oversees staff that have a high volume of phone calls and face-to-face customer contact
Performs a variety of customer service/administrative duties, which may include answering questions from internal/external customers (in person, by phone, and via email) regarding case processing and status
Schedules court hearings and administrative conferences
Performs data entry in the Court's case management system and other computer applications
Trains and provides guidance to department staff
Reviews, drafts, and updates procedures
Creates, reviews, maintains, and updates statistical reports and spreadsheets
Initiates, attends, and drafts minutes of meetings
Assists with case flow management by reviewing reports and researching cases
Assists with the hiring, evaluation, performance of staff, and developing of performance management plans