Court Administration Lead

Maricopa County•Phoenix, AZ

1d•Onsite

About The Position

The Court Administration Lead provides guidance and leadership to staff that provides case processing, case flow management, and administrative tasks in the Jury Office department. The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

High School Diploma
Three (3) years of legal or court experience OR Combined education and experience qualifications: Post-secondary education may substitute for the required experience on a year-for-year basis
Knowledge of: Principles and processes for providing customer services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Skill in: Effective verbal and written communication
Skill in: Establishing and maintaining effective working relationships
Skill in: Web-based databases and MS Office software such as Excel, Word, and Outlook
Ability to: Multitask and cope with high volume and time-sensitive work environment
Ability to: Prioritize and manage a large workload and competing demands on time

Nice To Haves

Associate's degree in business administration, Public Administration, Public Policy, or related field
Previous court experience demonstrating an increased level of responsibility

Responsibilities

Supervises, organizes, assesses, and trains a small unit of Court Administration Assistants on all functions necessary to ensure the accurate provision of office support functions including completion of all Judicial Branch documents
Provides customer service to jurors, judicial divisions, and members of the public
Assists other department staff in problem resolution, answering difficult questions concerning department policies, respond to inquiries from the public and other County departments and outside agencies
Manages workflow including identifying high-priority work and providing for adequate and timely completion of unit's job duties
Assists with interviews, ensures completion of mandated COJET training, evaluates the performance of staff, and develops performance management plans
Establishes performance goals and objectives for annual performance evaluations
Audits work of subordinate staff for accuracy and completeness