Court Administration Assistant
About The Position
The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively. This position works within the Criminal Department and is responsible for the adjudication of all felony offenses committed within Maricopa County. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.
Requirements
- High school diploma or GED
- Two (2) years of general clerical or administrative experience OR Combined Education and Experience Qualifications: An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
- Knowledge of: Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Skill in: The use of computer applications including spreadsheets, databases, and word processing software.
- Written and verbal communication with others to convey information effectively
- Critical thinking and evaluating information to determine the best solution
- Providing exemplary customer service
- Ability to: Learn policies, procedures, and guidelines established by the Court
- Respond courteously to concerns of the public, attorneys, and employees
- Use effective time management skills to handle multiple tasks at one time
- Excel in a high volume and time-sensitive work environment
- Establish and maintain effective working relationships with others
- Understand and accurately brief oral and written instructions
- Make sound decisions in accordance with regulations, policies, and procedures
- Work as a member of a team with minimal supervision
Nice To Haves
- Bilingual in Spanish/English
- Familiarity with the Arizona Constitution and Arizona Revised Statutes specific to the assigned divisions
- Experience with multi-line telephone systems
Responsibilities
- Performs case management entry and/or retrieval to include but not limited to: Integrated Court Information System (iCIS), Integrated Court Information System - Next Generation (iCISng), Adult Probation Enterprise Tracking System (APETS), Justice Web Interface (JWI), and Jail Management System (JMS).
- Directs public to appropriate Court programs, resources, facilities, and outside agencies
- Responds to case-related inquiries from the public, attorneys, Judicial Officers, and Judicial Branch staff
- Reviews case status reports, conducts research and performs other case management-related functions
- Trains new and existing staff on departmental processes, policies, and procedures
- Initiates, updates, and maintains case-related information in Court software
- Assists in the preparation of statistical reports
Benefits
- We offer generous paid time off, paid sick leave, and 10 paid holidays!
- We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
- Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
- Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
