Courier

Endeavor Health•Glenview, IL

5d•Onsite

About The Position

The Courier is responsible for transporting specimens, reports, and supplies between various NorthShore facilities, including hospitals, satellite operations, and non-affiliated hospitals and physician offices. This role involves operating hospital-owned vehicles safely, adhering to traffic regulations, and performing vehicle inspections. The Courier utilizes a handheld device for scanning and documenting deliveries and communicates regularly with dispatchers and laboratory staff to ensure quality patient care and efficient operations. Additionally, the Courier may transport employees and supplies between sites and assists with special assignments. The position emphasizes representing NorthShore positively and adhering to service values.

Requirements

High School Diploma or four (4) years of equivalent work experience.
Willing to learn, be dependable, reliable, emotionally stable, pay attention to details, and able to perform functions outlined in physical requirements.
Seeks assistance of supervisory personnel as necessary.
Good communication and interpersonal skills, ability to read, write, and communicate effectively.
Possess honesty, integrity, trustworthy qualities.
Models the NorthShore Service Values.
Ability to organize and maintain driving records, work independently, and adapt to change.
Six (6) months to one (1) year of route delivering or courier driving experience.
Must possess a valid Illinois Class "D" driver’s license.
Must have held a valid driver's license for three (3) years prior to the date of application.
Must have good driving record subject to State driver motor vehicle verification to comply with Hospital Insurance requirements.
Within three (3) years of date of application or promotion, must have not been convicted of a). driving under the influence of alcohol and/or drugs, b). reckless driving, c). leaving the scene of an accident involving death or personal injury. d). drag racing, e). manslaughter, f) reckless homicide, g). reckless conduct from use of a motor vehicle or other serious driving infraction conviction.
Able to meet the physical requirements of this position including lifting/pushing/pulling 20 to 100 lbs. with or without reasonable accommodation.

Nice To Haves

Knowledge of medical specimens and/or medical supplies preferred.

Responsibilities

Transports specimens, reports and supplies between hospitals, offsite Satellite hospital operations, as well as non-affiliated hospitals and physician offices.
Operates hospital owned vehicles in a safe manner, adhering to all state, local and federal traffic regulations.
Performs pre and post trip inspection of vehicle for any potential hazards.
Maintains a clean vehicle (refuel, wash vehicle) at all times.
Notifies management immediately of any mechanical or physical problems with any vehicle.
Services all routine and auxiliary sites as scheduled, retrieving all items, obtaining signatures at each location.
Utilizes Soft Express hand held device to scan specimens and packages, and to document any related issues or concerns.
Regularly communicate with dispatcher to confirm receipt and completion of assignment, issues, and concerns.
Enters pertinent data into handheld device related to pick-up delivery.
Communicates with Laboratory staff and its customers to ensure quality patient care.
Transports employees and supplies between hospitals, corporate offices, and other NorthShore sites as specified, including, Satellite operations.
Retrieves mail and supplies from scheduled locations (i.e. Mail/Copy Center, Receiving, Pharmacy, Operating Rooms, SPD, etc.).
Performs quality sort pre/post-delivery to ensure accuracy.
Notifies department manager of any and all driving infractions including loss of driver's licensure immediately.
Maintains accurate driving records, logs and trip tickets and reruns them daily to the department. Provide explanations.
Ensures that all NorthShore passengers require an ID to board transportation. No employee will be allowed to board without ID.
Provides Courier service to assigned routes to deliver and pick-up supplies/specimens of NorthShore facilities and other outside vendor companies.
Safely transports passengers, supplies between assigned locations.
Performs duties in a cost effective manner, communicates to supervisor of any wasteful practices.
Assists with special assignments and projects.
Represents NorthShore and department and provides routine explanation of service to users.
Follows NorthShore Service Values, including demonstrating friendly and courteous behavior at all times to rider(s).
Strives to maintain positive work environment.
Creates supportive climate/work environment by serving as a role model of professional behavior.
Maintains a service oriented relationship with customers.
Respects and maintains confidentiality of information relevant to customers, visitors and co-workers.
Communicates with dispatcher in order to receive relevant data and instructions.