Courier

TridentCare • San Leandro, CA

15h • Onsite

About The Position

This Courier position involves performing essential delivery and pickup services for TridentCare, transporting various items including blood and non-blood specimens to specific departments, facilities, drop-sites, offices, or persons. The role requires maintaining courteous communication with medical staff and customers, multitasking with duties such as scanning, centrifuging, and data entry, and adhering strictly to patient identification and information policies. The Courier is also responsible for proper specimen preservation and handling, improving operational efficiency, and working cooperatively with dispatch, payroll, laboratory, and other courier departments. Maintaining equipment, completing accurate records, and following attendance and dress code policies are also key aspects of this role.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a good driving record and ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience.
• Principles and practices of safe motor vehicle operation and maintenance.
• Traffic laws, ordinances, and rules involved in motor vehicle operation.

Responsibilities

• Keep a courteous flow of communication with phlebotomist/nurses/customers.
• Multi task to include additional duties such as scanning, centrifuging, data entry.
• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Refrain from any discussion of patient information outside the Laboratory.
• Knowledge of required specimen preservation and handling including picking up of none blood specimens.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work process, and work cooperatively and jointly to provide quality seamless customer service.
• Suggest changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules as well.
• Respond to requests for information, care or service in a timely and polite manner.
• Work with others in respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.
• Represent TridentCare positively in each communication with patients, families, physicians, other employees and contacts outside the Laboratory.
• Adhere to dress code and wear proper identification badge at all times.
• Inform immediate supervisor of request that cannot be handled in a timely manner.
• Inform appropriate staff of any accidents and/or injuries immediately in written form.
• Cooperate with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.
• Maintain personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.
• Follow work attendance policies; maintains consistent attendance and punctuality.
• Performs other duties as assigned by the supervisor.
• Follows established phlebotomy procedures for obtaining blood samples from patients.
• Properly and accurately identify patients according to TridentCare phlebotomy patient identification policy prior to drawing.
• Ensures that specimens are properly labeled, in the proper tube and accompanied by a completed requisition, including patient billing information prior to transport.
• Follows TridentCare phlebotomy policy on transporting PHI.
• Plans, organizes draw schedule with attention to priority of patients.
• Completes written logs, time sheets and other required records in a neat and accurate manner.
• Works cooperatively with dispatch, payroll, laboratory and courier departments.
• Maintains all equipment in good working order and reports problem immediately to Area Phlebotomy Supervisor.
• When on-duty, answers company issued mobile device promptly and is ready and available to work.
• Notifies dispatch of availability for future assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees