Courier Pay Analyst
About The Position
The Courier Pay Analyst sits within the Delivery Operations subteam at JET Logistics, reporting to the Manager, Courier Pay. You'll be part of the team focused on how we move food from restaurant to door and how we make that journey work for the couriers who make it happen. This is a Monday to Friday role with real commercial impact. At the strategic level, you'll own the analysis and recommendation of courier incentive and pay models across Canada. That means designing experiments, evaluating what's working, and bringing forward data driven proposals that shape how we compete for courier supply in every market we operate in. Day to day, you'll be hands-on deploying incentive packages, running post-analysis on experiments and BAU activities, and working closely with the scheduling and insights teams to anticipate where the network needs support before problems arise. You'll also play a key role in the continued rollout of our Courier Pay tools. Stakeholder communication is a big part of the job. You'll be translating complex data into clear recommendations for market teams and senior leadership, and acting as a go-to point of contact for pay-related initiatives across the Canadian business.
Requirements
- 3+ years of experience in business or operations analytics, with a proven ability to translate complex datasets into actionable business recommendations.
- SQL proficiency (multi-CTE queries, window functions, Google cloud data warehouse) and expertise in Google Sheets or Excel for financial modelling.
- Strong analytical instincts with a track record of identifying performance anomalies, diagnosing root causes, and delivering findings to senior stakeholders.
- Demonstrated experience in leveraging AI tools (Claude, ChatGPT, Gemini etc) to build, train & automate agentic tools.
- Strong teamwork and interpersonal skills, with an ability to establish rapport and drive accountability.
Nice To Haves
- Familiarity with LEAN/Six Sigma or similar operational improvement frameworks would be an asset in this role.
Responsibilities
- Analyze the effectiveness of courier pay & incentives and test out incentivization models to get the best performance outcomes from the courier network
- Work closely with the global courier pay and delivery planning teams to keep abreast of how other markets are tackling similar problems and implement best practices in CA
- Deploying incentive packages
- Running post-analysis on experiments and BAU activities
- Working closely with the scheduling and insights teams to anticipate where the network needs support before problems arise
- Play a key role in the continued rollout of our Courier Pay tools
- Translating complex data into clear recommendations for market teams and senior leadership
- Acting as a go-to point of contact for pay-related initiatives across the Canadian business
Benefits
- Compensation range: $70,000 - $75,000
- Final compensation may vary based on skills, experience, and internal equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
