Courier & Operations Support Specialist

Ascend Bank•Wallingford, CT

6d•Onsite

About The Position

The Courier & Operations Support Specialist is responsible for the secure and timely transport of mail, documents, supplies, and branding materials between branch locations, corporate offices, external vendors and mail delivery channels including, but not limited to, USPS, UPS and FedEx. The courier ensures efficient daily delivery operations, while maintaining a high standard of organization, communication and reliability and leveraging technology to manage ticketing and fulfillment requests. A company vehicle is provided for all work-related travel. The ideal candidate is dependable, detail-oriented and comfortable working independently in a fast-paced, service-oriented environment.

Requirements

Valid driver’s license and clean driving record
High school diploma or equivalent
Ability to lift and carry items up to 40 pounds
Strong time management, reliability, and attention to detail
Excellent communication and interpersonal skills
Self-motivated and able to work independently with minimal supervision
Familiarity with local roads and routes preferred
Comfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communication

Responsibilities

Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations; Collect and deliver daily postal mail to and from the USPS/Fed Ex/UPS
Organize daily delivery routes to ensure timely service
Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents
Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platform
Perform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as needed
Support marketing initiatives by transporting signage, promotional materials and other assets as needed
Organize, sort, and distribute daily incoming mail
Organize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail)
Scan and process client deposits received by mail
Process client service events that relate to printing and mailing documentation
Update insufficient address information in the system core when there is returned mail
Operate the company-provided vehicle in a safe, lawful, and courteous manner
Maintain cleanliness and report maintenance needs of the assigned company vehicle
Maintain accurate records of delivery activity and vehicle mileage as required
Support other Facilities or Operations tasks as assigned
Adapt schedule to accommodate bank holidays, special projects and urgent delivery needs