Courier (Move Specialist)

Oregon Health & Science University•Portland, OR

3d•Hybrid

About The Position

In support of the OHSU Supply Chain & Logistics mission, this position on the Courier Services Team is responsible to provide timely and efficient transport and delivery of medical supplies, linens, sterile instruments, medicines, patient specimens, priority incoming & outgoing USPS & inter-company mail, cash, checks, payroll, etc. The critical functions of Courier Services team are to support the offsite clinics, including Family Medicine, Immediate Care, CHH1/CHH2, DCH central and dispersed, CHO Clinics, offsite pharmacies, and other dental and dermatology clinics, both OHSU and privately run. This position requires the safe operation of OHSU supplied motor vehicles and other industry related equipment to provide these services. The safe operation includes following all state and federal traffic laws. This position is responsible for providing excellent customer service to both internal and external customers of the OHSU community.

Requirements

High School diploma or equivalent.
Two years of professional driving experience using vehicles such as sedans, vans, and box trucks.
One year of industry related experience.
Current Driver’s license and driving record that meets OHSU’s driving requirements.
General computer skills & beginning level within MS Office.
Basic mathematical skills.
Must be able to multi-task, work efficiently w/o direct supervision, & possess effective time management skills.
Must be able to work independently & as part of a team.
Must possess excellent problem-solving and demonstrate effective conflict resolution skills.
Must have the ability to use tact & diplomacy to maintain effective work relationships.
Must be able to read and write English.

Nice To Haves

CDL certification.
CDL with Passenger and Hazardous Materials Endorsement.

Responsibilities

Transports materials throughout the OHSU campuses and Greater Portland Metropolitan Area on a pre-set, scheduled route.
Follows all Federal, State, and Local laws regarding motor vehicle operation and safety.
Adheres to all OHSU, departmental, parking, and safety policies and procedures when operating any motor vehicle.
Maintains timeliness of the route and adjusts as needed to traffic or weather conditions.
Maintains integrity of materials throughout the transport chain.
Properly operates OHSU owned and leased vehicles, in accordance with all Federal, State, and local laws, as well as departmental policy and procedure.
Completes daily vehicle inspections and documents as necessary.
Reports any discrepancies to appropriate coordinator or management team member.
Maintains cleanliness of the interior and exterior of vehicles operated.
Assists in general upkeep of warehouse utilizing various types of equipment, including forklifts, pallet trucks, powered pallet trucks, swing masts, ladders, supply picking trucks, etc.
Performs various custodial duties in warehouse areas including sweeping, rack maintenance, mopping, and removing trash.
Provides excellent customer service to internal and external customers both in-person and over the phone.
Listens to customers’ concerns and performs follow-up responsibilities as appropriate.
Serves as a helpful resource to customers regarding OHSU and departmental policies & procedures.
Uses strong written and verbal skills to communicate with customers, dispatcher, and manager in a prompt, professional and courteous manner.
Contacts dispatcher after each job is completed, or as otherwise instructed.
Responds to all phone calls, text messages, emails, and voice messages in a prompt and professional manner.
Informs dispatcher and/or customers of any delays or issues in completion of requested services.
Attends and participates in regularly scheduled staff meetings and/or one-on-one meetings.
Accurate and timely completion of all various paperwork associated with daily activities including: Deposit Logs, Delivery Receipts, Dock 4 Logs, Overtime & Vacation Request Forms, Timecard Correction Forms, VIR books, etc.
Returns completed paperwork to the responsible party.
Properly fill out and keep track of Delivery Services Job Tickets as they are completed and turn in to the Delivery Services Dispatcher no later than the end of shift; this includes: Customer Signature, Start and End Times, Job Notes, Employee Names, leaving Receipt with Customer.
Inspects condition of supplies and materials used to perform tasks; reports problems or concerns to appropriate individual.
Performs pre and post trip inspections of warehouse equipment.
May provide coverage for other logistics personnel.
Other duties as assigned.