County Social Services Aide 2 (Bilingual) (Local Government)

Commonwealth of Pennsylvania • Lehigh County, PA

8h • Onsite

About The Position

Lehigh County Mental Health is seeking a bilingual Spanish County Social Services Aide 2 to provide client support, administrative assistance, and language interpretation and translation across the Integrated Services, Crisis Intervention, Information & Referral, and 988 units. The role helps community members access information and resources through direct assistance, interpretation, and clerical support across human services programs.

The position is full-time, onsite, with work hours of 8:30 AM to 4:30 PM, Monday through Friday, including a 30-minute lunch. Telework is not available. The selected candidate must meet the Pennsylvania residency requirement, pass a background investigation, and satisfy Child Protective Services Law clearance requirements. Spanish speaking proficiency may be evaluated, and reading and writing proficiency must be demonstrated during the probationary period.

Requirements

• Meet one of the following minimum experience and training requirements: one year as a County Social Services Aide 1; or high school graduation or equivalent and two years of public-contact experience in a human services agency, including one year interviewing and obtaining information; or an associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or another related social science; or an equivalent combination of experience and training.
• Applicants within three months of graduating with a qualifying degree may be considered to have met the educational requirements.
• Be able to read, write, and speak Spanish. A Spanish speaking proficiency evaluation may be required, and reading and writing proficiency must be demonstrated during the probationary period.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation and submit satisfactory criminal history reports, including Pennsylvania State Police, Pennsylvania Child Abuse history, and FBI Fingerprint clearances, as required under the Child Protective Services Law.
• Submit a complete application with relevant, detailed experience and education information by the posting closing date. Applicants claiming education must attach college transcripts; unofficial transcripts are acceptable.

Responsibilities

• Provide guidance to callers and walk-ins, offer information, and connect community members with the appropriate staff or agency.
• Interpret and translate between English and Spanish during office, field, and institutional interactions.
• Accompany staff on visits and assist with client transportation for assessments, meetings, and appointments; supervise children as needed.
• Perform copying, filing, archiving, scanning, and faxing, and monitor inventory to support office operations.
• Accurately enter information into KEA, HCSIS, CPR-Web, ACYS, SAMS, and other developing systems.
• Assist at the DHS lobby and phone lines by greeting the public, sharing information, and addressing routine concerns professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree