County Service Specialist - Treasurer

County of Luna•Deming, NM

1d•Onsite

About The Position

Under the direction of the County Treasurer and Chief Deputy, this role performs a variety of assigned tasks in a wide range of areas. The position involves greeting and assisting the public, handling phone calls, document processing (copying, scanning, filing), managing financial transactions (receiving money, making change, issuing receipts, balancing cash drawers, preparing deposits), and sorting mail. A strong emphasis is placed on ethical conduct, professionalism, and providing excellent customer service, both in person and over the phone. The role also includes general secretarial duties, assisting with various tasks as directed, and working independently with minimal supervision. Interaction with staff and the public is expected to be courteous, tactful, patient, and tolerant. Continuous improvement in operations, efficiency, and cooperative teamwork for seamless customer service is encouraged.

Requirements

High school diploma or GED certificate
Valid Driver’s License
4 years banking experience, cash handling, and/or balancing
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
Ability to write reports and business correspondence
Ability to logically and effectively present information both orally and in writing and respond to questions from groups of managers, clients, customers, the County Commission and the general public
Knowledge of applicable Federal, State, County and municipal laws, codes, ordinances, rules and regulations pertaining to data management
Knowledge of office practices and procedures
Knowledge of standard computer software such as Microsoft Excel and Microsoft Word
Knowledge of mainframe applications
Knowledge of multi-functional copy equipment, scanners, printers, microfilm reader/printer
Knowledge of multi-line telephone and fax equipment
Knowledge of general office equipment
Ability to read, copy, transfer and file information with high accuracy and clarity
Ability to work as a team player
Willingness to deliver superior customer service to both internal and external customers
Ability to attend training or work-related training or seminars that may require out of town travel and irregular hours
Able to comprehend, read, write and communicate in English
Able to receive and convey telephone and oral messages to other personnel
Able to be courteous to the public
Able to maintain confidentiality and refrain from discussion, disclosure or personal use of any information as required by statutory requirements and County policies
Able to abstain from offering opinions that may be construed as legal advice
Ability to sort, alphabetize, file and/or distribute written material
Ability to enter or record information quickly and maintaining concentration, speed and accuracy with frequent interruptions
Must be able to operate a variety of standard office equipment which includes a motor vehicle, computer, calculator, multi-line telephone, postage machine, fax machine and copier
Employee is frequently required to sit, speak and hear and use hands to finger, handle, or feel objects, tools, or controls
Vision requirements include the ability to read routine and complex documents and use a computer
Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus

Nice To Haves

Knowledge of reading legal descriptions
Bilingual preferred
Preferred knowledge of property records
Preferred knowledge of legal documents
Preferred knowledge of Public Records Act
Excellent language skills

Responsibilities

Greeting and assisting the public
Answering incoming calls
Copying, scanning, and filing documents
Receiving money, making change, and issuing receipts
Balancing cash drawer on a daily basis
Preparing deposits
Opening and sorting incoming mail
Providing excellent customer service to the public, both by telephone and in person
Assisting customers with document location and retrieval
Performing general secretarial duties
Assisting with various tasks as directed
Working independently or with little supervision
Interacting with existing staff and the general public in a courteous, tactful, patient, and tolerant manner
Demonstrating continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Ensuring compliance with applicable safety regulations and administrative policies