County Coordinator

Empowered Services•Tualatin, OR

2d•$25•Hybrid

About The Position

Empowered Services is seeking a County Coordinator to assist with county coordination duties while also working part-time as a Direct Support Professional (DSP). This blended role requires balancing communication, documentation, service coordination, provider support, and direct care. The County Coordinator will support assigned customers and providers by conducting check-ins, assisting with meet-and-greets, updating support documents, communicating with Services Coordinators and Personal Agents, and ensuring services are consistent and well-supported. This position is ideal for individuals with DSP, caregiving, care coordination, case management support, or customer service experience who are ready for increased responsibility.

Requirements

Strong written and verbal communication skills.
Ability to document clearly, professionally, and accurately.
Ability to manage multiple tasks and follow-up items.
Ability to remain calm and solution-focused during sensitive situations.
Comfort using phones, email, text communication, documentation systems, and basic computer programs.
Reliable transportation and ability to travel locally as needed.
Ability to provide direct support services as part of the role.
Commitment to person-centered support for individuals with intellectual and developmental disabilities.
Background check required due to access to vulnerable individuals.

Nice To Haves

Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.
Experience supporting individuals with intellectual and developmental disabilities.
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.
Experience completing service notes, progress updates, reports, protocols, or support plans.
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.

Responsibilities

Coordinate Customer and Provider Support: Conduct regular check-ins with assigned customers and providers, respond to communications promptly, follow up on concerns and needs, assist with customer and provider matching, coordinate meet-and-greets, and identify service gaps.
Maintain Documentation and Support Plans: Document interactions, maintain accurate demographic information, collect monthly updates, assist with reports and action plans, obtain necessary approvals, and send documents to relevant parties.
Support and Train Providers: Train providers on customer-specific needs, answer questions, coach on professional conduct, and communicate provider concerns to supervisors.
Problem-Solve and Escalate Concerns: Respond to concerns calmly, gather information, document issues, support respectful communication, and escalate serious concerns to leadership.
Provide Direct Support: Work scheduled DSP shifts, support customers with daily living tasks and goals, follow customer-specific protocols, complete service documentation, and promote customer dignity and independence.