Country Manager - US & Canada

Hexagon Geosystems•Alpharetta, GA

20h•Hybrid

About The Position

The Country Manager is responsible for leading country operations, owning statutory governance to ensure lawful, ethical, and efficient management of the legal entity and day-to-day business services. This includes operations, customer care, technical support & service, ensuring compliance with Hexagon/Leica policies and local law. The role also involves coordinating day-to-day country-level commercial execution with Divisions, ensuring alignment without duplicating divisional roles. Additionally, the Country Manager coordinates cross-divisional activities to deliver a consistent employee and customer experience through functional experts (HR, Finance, Legal, Compliance, HSE, and ESG). This role represents the company to customers, distributors, regulators, and partners, safeguarding quality, safety, ESG, and brand standards while delivering commercial and service outcomes.

Requirements

Bachelor’s degree (or equivalent experience) in Business, Engineering, Geomatics/Surveying, GIS, or related field.
Solid financial literacy (P&L basics, cash/working capital concepts).
Company systems proficiency (or ability to ramp quickly): ERP (e.g., SAP), CRM (e.g., SFDC), SOP/OQT or equivalent operational/process tools.
Completed or willing to complete: H&S awareness (ISO 45001 context), Code of Conduct/ABAC, data privacy, and information security training.
Proven leadership in a collaborative structure/organization managing cross-functional operations (service, support, logistics, customer care, etc.) and supporting implementation of vertical Divisional strategy.
Demonstrated track record coordinating with Sales/Marketing/Channel teams to deliver customer and commercial outcomes.
Exposure to geospatial / precision instrumentation / AEC / industrial tech (e.g., GNSS, total stations, laser scanning, reality capture, LiDAR, mapping, software workflows) or closely related B2B capital equipment/SaaS.
Experience stewarding external stakeholders (authorities, partners, key accounts) and handling escalations.
Integrity & stewardship: Models ethics, safety, compliance and protects the company’s license to operate.
Ownership & bias to action: Takes accountability for outcomes and unblocks issues quickly and pragmatically.
Customer obsession: Centers decisions on response, quality of answer, and satisfaction both internally and externally.
Matrix collaboration: Aligns Divisions, functions, and country teams. Resolves conflict constructively and escalates as appropriate/relevant.
Judgement & prioritization: Weighs risk, impact, and effort.
People leadership: Sets clear expectations, gives feedback, builds capability, and nurtures a speak-up culture.
Resilience: Operates calmly under pressure; adapts to ambiguity and changing priorities.

Nice To Haves

Preference for Master’s degree (e.g., MBA) or postgraduate qualification in Engineering/Operations/Management.
Preference for formal governance, risk, and compliance coursework (e.g., corporate governance, data privacy, etc).

Responsibilities

Ensure country management practices comply with local law and company policy, and are applied consistently across Divisions.
Support workforce planning and talent moves in-country in partnership with Division and HR.
Ensure accurate, timely local legal and tax reporting, safeguard assets and stewards spend in line with delegation of authority.
Monitor local financial health and provide insights to Divisional finance.
Ensure the country entity, contracts, licenses, and corporate records meet local requirements; escalate risks promptly to Legal.
In partnership with Legal/Finance, coordinate statutory audits and responses, maintain company secretarial records.
Champion ethics, anti-bribery/anti-fraud, data protection, export controls, and competition compliance in daily operations and ensure training and issue escalation pathways are in place.
Act as the country escalation path for internal/external disputes or complaints.
Ensure employees have the right H&S support and that incidents/near misses are reported and addressed.
Promote a proactive safety culture through regular checks and leadership visibility.
Coordinate country inputs to company ESG/reporting requirements and support local initiatives that improve environmental and social impact.
Ensure a customer-first service culture across all touchpoints with clear ownership and visibility across Divisions.
Serve as the in-country escalation channel for critical customer issues and coordinate effective resolution.
Ensure service capability meets company standards and align service policies with Divisional strategies.
Work with the Service Center Manager on initiatives that raise revenue, efficiency and quality.
Proactively identify and qualify prospects, engage existing customers for cross-/upsell opportunities, scope and deliver solution demos/PoCs/pilots.
Document outcomes and lessons learned to accelerate adoption, then hand off qualified opportunities to Sales for closure.
Coordinate knowledge sharing and training so customers and distributors receive consistent technical guidance.
Oversee the local order-to-cash handoff to meet customer expectations and compliance requirements.
Ensure business systems and data discipline usage, training, KPI tracking are embedded across teams.
Manage common country “tools” for consistency and cost-effectiveness across BUs.
Own and be fully accountable for direct sales and distributor/channel management for the SSE-assigned territory.
Deliver revenue and GP targets, maintain forecast discipline, and coordinate with Divisions/Country stakeholders.
Maintain the country channel picture and ensure due diligence/contracting is current; align joint plans with Divisions and address gaps.
Ensure dealer/end-user contracts, pricing/discount structures, rebates, and ANSP management are applied consistently.
Coordinate the in-country lead-to-opportunity process with Divisions.
Orchestrate country-level cadence (forecast, pipeline, key account coordination) with Divisions, remove roadblocks and align resources.
Represent the company in industry forums, product launches, and key accounts; coordinate local campaigns/events with Divisions and Global Marketing team.
Maintain a senior-level presence with priority customers and partners alongside LBU managers.
Ensure country operations align with group strategy and divisional priorities.
Localize policies and procedures to meet local legal requirements and company standards.
Maintain a regular country governance rhythm with divisions and functions to ensure visibility of risks, performance, and customer outcomes.
Drive and/or support global initiatives and country-level improvements.
Represent the company with external stakeholders within delegated authority and in line with brand and ethics standard.
Coordinate country-level onboarding and oversight of vendors/service providers per policy.
Oversee the country risk register and internal control environment.
Oversee suitability and basic stewardship of country facilities and assets.
Promote data integrity, records management, confidentiality, and information security awareness in-country.