DC City Counter Counterperson - T-F 7a-530p

O'Reilly Auto Parts•Kansas City, MO

22d•Onsite

About The Position

This role is responsible for providing a high level of service to all stores and customers, assisting them with their parts pick-up needs. The Counterperson will pull parts and bring them to the city counter area for accurate distribution, and ensure the counter area is kept clean and organized.

Requirements

High school diploma or equivalent (GED)
Ability to accurately read, write, and match letters, words, and numbers from various sources including print labels
Ability to work a flexible schedule
Basic computer skills
Strong interpersonal, written, and verbal communication skills with above average skills in customer service
Must be able to multitask and work well in a team environment

Nice To Haves

Experience on a three-wheel buggy
Previous picker experience
Knowledge of warehouse practices
Advanced computer skills
Fluency in multiple languages (Spanish is highly desired)

Responsibilities

Provide excellent customer service to all stores and customers.
Greet all walk-in customers in a friendly, courteous manner.
Answer phones in a manner that complies with our customer service program.
Receive labels/orders from stores to be pulled and shipped by delivery out of the DC.
Assist in pulling parts quickly and accurately from the location listed on the pick ticket/label and bring parts to the city counter area to be distributed quickly and accurately.
Turn in all back orders/surplus orders to a designated team member for processing in a timely fashion.
Communicate with drivers to enhance customer service.
Keep all logs neat and legible.
Inspect any boxes that are torn or old to ensure the part is in good condition.
Ensure that the work area and counter area are clean, neat, and orderly.
Keep a log on alternative locations from which parts are pulled and turn in the log daily to designated team members for adjustment.
Maintain safety standards while operating and identify unsafe practices and situations.
As a trainer, take ownership of the DC target training program ensuring that all training is conducted according to schedule, and that all documentation is complete.
Explain specific job duties/functions to help ensure success of new team members, as well as to convey any departmental or procedural changes to existing team members.
All other duties as assigned.