Counter

Wahlburgers•Memphis, TN

About The Position

The Counter role provides hospitable, attentive service to guests in a fast-paced restaurant. The employee greets guests, handles takeout and online orders, answers phones, recommends menu items, responds to inquiries, and follows company procedures for allergies and intolerances. The role also involves entering orders into the point-of-sale system, processing payments, addressing guest concerns, and encouraging guests to return. The Counter team member supports colleagues and restaurant operations by arriving on time in proper attire, completing assigned duties, following cash-out procedures, and helping maintain a clean, sanitized, and safe environment. This includes inspecting the restrooms, dining room, and wait area and reporting unsafe conditions. The position reports to the General Manager. This description is not exhaustive, and the employer may revise it.

Requirements

Ability to work in a high-volume, fast-paced environment.
Ability to prioritize tasks effectively.
Ability to speak about the restaurant's story and mission statement.
Passion for hospitality, exceptional service, and creating memorable dining experiences.

Responsibilities

Create a positive, memorable guest experience and build guest loyalty through friendly, attentive service.
Answer phones, greet takeout guests, and receive and review online orders.
Recommend food and respond to menu- and service-related inquiries.
Follow company policy when handling guest allergies and intolerances to help ensure meals are safe.
Enter all items served to guests accurately into the point-of-sale system.
Provide accurate checks, accept payments, and complete appropriate transactions.
Listen to guest complaints, promptly inform a manager, and help resolve issues to support guest satisfaction.
Thank guests as they leave and invite them to return.
Arrive on time as scheduled, well-groomed and in proper work attire, and ready to work.
Clock in and out as scheduled and follow cash-out and check-out procedures before leaving.
Maintain a helpful, positive attitude toward guests and team members.
Complete tasks assigned by managers or supervisors and assist fellow team members as needed.
Inspect restrooms, the dining room, and wait area; clean as needed and report unsafe conditions.
Help maintain a clean, sanitized, and safe restaurant environment.