Counter Warehouse Associate
About The Position
Heritage Landscape Supply Group is seeking a FT Counter Sales/Warehouse role that is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full-time role requires a four-day workweek, including Saturday during the Spring and Summer, with the option for a five-day workweek during peak seasons. Responsibilities include a mix of sales counter duties and various other warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.
Requirements
- Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
- Proficiency in basic computer operations and internet navigation.
- Ability to operate forklift and other warehouse equipment preferred.
- Ability to lift 75 lbs; 50 lbs on as needed basis
- Ability to work in varied conditions, including outdoor and warehouse environments.
- Willingness and ability to work overtime as needed during the peak season.
- Capability to pass a pre-employment background/drug test.
Nice To Haves
- Bilingual proficiency in English and Spanish.
- Experience working in a warehouse, distribution center, shipping and receiving department, or similar environment.
- Driving a forklift in this type of setting is a plus or we will help you get certified.
Responsibilities
- Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
- Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
- Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
- Order pulling/picking/staging
- Replenishment/shipping/receiving
- Staging orders for delivery and loading company vehicles in a warehouse/yard environment
- Focusing on safe work practices, such as wearing PPE, proper lifting techniques, etc. while performing daily duties and using company equipment
Benefits
- Competitive weekly/bi-weekly pay
- discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- medical/dental/vision
- flexible spending accounts
- company-paid life and short-term disability
- optional long-term disability
- additional life insurance
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Plan
- Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
- performance-based bonus programs
- commissions
- car allowance or automobile and fuel program
- reimbursement for travel expenses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
