Counter Technician

SunSource•Fitchburg, MA

5d•Onsite

About The Position

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Requirements

Customer servicing
Order editing
Pricing
Writing
Data entry
Expediting
Handling connector products, industrial products and fluid power products
Application assistance
Making custom hose and tubing assemblies
Entering orders into computer
Obtaining pricing and delivery information
Checking customer orders against quotations
Receiving, picking, and shipping orders
Investigating customer inquiries and complaints
Coordinating activities with outside sales force, fabrication department or other company personnel
Providing leads to outside salespersons
Performing cycle counting daily
Monitoring and checking physical inventories against computer
Maintaining sales, account and cost records
Preparing reports
Maintaining product literature
Obtaining technical information from manufacturers
Following The Hope Group Business Management System [BMS] procedures and work instructions

Nice To Haves

Travel to other locations may be required for company events, conferences, open houses, training, orientation, and coverage for labor shortages.

Responsibilities

Perform a variety of customer servicing, order editing, pricing, writing, data entry, expediting and other similar duties, mainly those pertaining to a variety of connector products, industrial products and fluid power products.
Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor.
Refer questionable situations, items to supervisor or others for identification or additional information.
Contact customer as necessary to obtain additional information required.
Provide application assistance and make recommendations relative to our products and services.
Make custom hose and tubing assemblies for customers while they wait.
Enter orders into computer; provide all pertinent data and information.
Obtain pricing, delivery and other information to finalize order with customer.
Work with supervisor on more complex or major order situations to prepare pricing or quotations.
Check customer orders against any quotation made, edit, write and enter into computer.
Receive, pick and ship all orders.
Wait on customers at counter, make hose assemblies.
Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters.
Supply information, initiate action and resolve within established practice.
Refer policy matters to supervisor.
Coordinate activities with outside sales force, fabrication department or other company personnel.
Provide leads to outside salespersons for new customers, major projects, product application, etc.
Keep sales force and others informed on matters affecting their operations.
Perform cycle counting daily, record counts, resolve count deviations, and update system. Entire inventory is to be counted twice within a fiscal year.
Monitor and check physical inventories against computer.
Maintain pertinent sales, account and cost records; prepare various reports as instructed.
Maintain product literature and obtain technical information from manufacturers as necessary.
Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.
Perform other similar or related duties as assigned or directed by the supervisor.