Counter Support Clerk Supervisor #1772 - Child Support - Juvenile Court Clerk

Hamilton County • Chattanooga, TN

4d • Onsite

About The Position

Under general supervision, provides administrative, managerial, and supervisory support to the Office of the Hamilton County Juvenile Court Clerk in the management of court records and electronic client case files, including assisting parties, attorneys, various local and state agencies, and magistrates with the administration and resolution of client legal matters. Provides direct supervision to staff as requested by the Director of the Juvenile Court Clerk. This is a Fair Labor Standards Act Defined Exempt Position - Exempt positions are excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers. The employee in this position is paid a salary rather than an hourly wage for this position. FLSA does not limit the amount of work time an employer may require or expect from any exempt employee, on any schedule. Hamilton County Government expects an employee in this position to complete the work assigned regardless the number of hours involved in completing the tasks assigned.

Requirements

• A Bachelor’s Degree in social work, criminal justice, or in a related field and at least five (5) years of work experience as a clerk in Juvenile Court is required.
• A valid driver’s license is required.
• Must be able to type at least forty (40) words per minute.
• An Associate’s Degree in social work, criminal justice, or in a related field and two (2) years of direct work experience in the legal field with at least five (5) years of work experience as a clerk in Juvenile Court is required.
• A valid driver’s license required.
• Must be able to type at least forty (40) words per minute.
• The equivalent of a high school diploma and four (4) years of direct work experience in the legal field with at least five (5) years of work experience as a clerk in Juvenile Court is required.
• A valid driver’s license required.
• Must be able to type at least forty (40) words per minute.
• Must be able to qualify to serve as a Notary Public.

Nice To Haves

• Experience working in a supervisory capacity is preferred.
• Fluency in Spanish and/or another language is preferred.
• Knowledge of laws relating to juveniles and child support is preferred.

Responsibilities

• Provides administrative and managerial support and assistance in the daily management of the Juvenile Court Clerk’s Office.
• Coordinates resources involving judges, staff, court security personnel, attorneys, juveniles, and law enforcement personnel.
• Supervises, manages, administers and coordinates staff activities and schedules.
• Participates in personnel management processes.
• Reviews, recommends and implements quality control procedures to maintain compliance with statutes, rules, administrative orders, operational policies and procedures, and various state and local guidelines.
• Prepares schedules and work assignments for counter support clerks.
• Reviews staff operations and compliance to operational standards and other requirements.
• Responds to, and within the scope of authority, resolves legal and procedural issues and problems for parties, attorneys, and partners in person at the clerk’s counter or telephonically.
• Determines staff and office training needs/requirements.
• Provides in depth training for deputy clerks who serve at the counter for parties and attorneys wishing to file legal proceedings, pay fines or fees, or otherwise utilize the court’s services.
• Completes performance reviews for counter support clerks and oversees retraining and performance improvement plans, when necessary.
• Responds to, and within the scope of authority, resolves financial and non-financial issues and problems.
• Gathers, compiles, and records statistical and financial data.
• Produces financial and statistical studies and reports.
• Oversees and participates in the preparation of various court orders, documents and forms.
• Enters and/or oversees entering of case-related data into electronic data management system.
• Responds to inquiries from parties, attorneys, and court partners in person or by telephone and in writing.
• Identifies and recommends methods to improve management and operation of the court involving enhanced work processes, increased court system responsiveness, efficient use of judicial resources and quality service delivery.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager