Counter Server - Cashier

El Dorado Hotel & KitchenSonoma, CA
Onsite

About The Position

Join our dynamic team as a Counter Server - Cashier! As a Counter Server - Cashier, you will have the chance to interact with customers and provide excellent service while handling transactions. Joining our team as a Counter Server - Cashier you will have the opportunity to be the face of our organization, welcoming customers with a friendly smile and ensuring their satisfaction throughout their visit. This role allows you to showcase your excellent communication and problem-solving skills, as you assist guests with orders and resolve any issues that may arise. We value excellence, integrity, and progress in all that we do, and as a Counter Server - Cashier, you will play a vital role in upholding these core values. Additionally, our fun and energetic company culture provides a supportive and positive work environment, where you will be trusted to do the right thing and empowered to deliver exceptional service. Are you ready to be part of a team that values your contribution and allows you to grow both personally and professionally? Experience preferred but willing to train the right candidate. Weekends and holidays required, flexibility preferred.

Requirements

  • Excellent interpersonal skills.
  • Ability to greet and interact with guests according to service standards.
  • Ability to accurately enter guest orders using the POS system.
  • Ability to process cash and credit card transactions.
  • Ability to ensure tickets are closed correctly and provide accurate change.
  • Ability to issue receipts upon request.
  • Ability to reconcile the cash drawer at the end of the shift.
  • Ability to answer customer questions.
  • Ability to involve a manager when necessary to resolve issues.
  • Ability to maintain a clean and well-stocked work area.
  • Ability to prepare the station for opening.
  • Ability to stock paper goods and beverages.
  • Ability to change receipt paper as needed.
  • Ability to clean up the work area with disinfectant.
  • Experience preferred but willing to train the right candidate.

Nice To Haves

  • Flexibility

Responsibilities

  • Delivering exceptional customer service to our guests.
  • Interacting with customers and taking their food orders.
  • Ensuring that their experience at our restaurant is memorable.
  • Handling cash and credit card transactions accurately and efficiently.
  • Providing efficient and friendly service.
  • Greeting and interacting with guests according to service standards.
  • Accurately entering guest orders using the POS system.
  • Processing cash and credit card transactions.
  • Ensuring tickets are closed correctly and providing accurate change.
  • Issuing receipts upon request.
  • Reconciling the cash drawer at the end of the shift.
  • Answering customer questions.
  • Involving a manager when necessary to resolve issues.
  • Maintaining a clean and well-stocked work area.
  • Preparing the station for opening.
  • Stocking paper goods and beverages.
  • Changing receipt paper as needed.
  • Cleaning up the work area with disinfectant.
  • Occasionally expediting guest orders.

Benefits

  • Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
  • 401k Retirement savings program is available for all full and part time employees over the age of 21
  • Travel + Dining Discount to stay and dine at sister locations.
  • Bonus award for milestone years of service.
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