Counter Sales - Cambridge

Gerrie Electric Wholesale LTD • Cambridge, ON

7d • Onsite

About The Position

The Counter Sales position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. The role requires providing courteous, prompt, and efficient service to customers, assisting them with product availability, pricing, and sourcing of material. It also involves an ongoing commitment to understand, promote, and believe in the Gerrie commitment of being a service quality organization and striving to maintain and improve overall service quality.

Requirements

• High School Diploma.
• Previous customer service experience.
• Math skills are essential (measurement conversions, pricing, etc.).
• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.

Nice To Haves

• Some experience/knowledge in the electrical /industrial distribution field is an asset.

Responsibilities

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.
• Maintain current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.
• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.
• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.
• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.
• Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
• Participates on committees and special projects as requested.

Benefits

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED