Counter Sales

Arlington Coal & Lumber Co•Arlington, MA

1d•Onsite

About The Position

The Counter Sales position serves as a key point of contact for retail and contractor customers, providing knowledgeable, timely, and professional support at the sales counter and over the phone. This role is responsible for assisting customers with product selection, answering questions about lumber and building materials, preparing estimates and orders, processing sales transactions, and coordinating with internal teams to help ensure accurate, efficient service from initial inquiry through delivery or pickup.

Requirements

High school diploma or General Education Degree (GED)
Experience in retail and/or independent retailer side of the building materials business
Experience with Point-of-Sale software systems
Strong communication skills
Strong computer skills
Attention to detail
Must be able to lift and carry up to 30 pounds and occasionally up to 75 pounds
Ability to be on feet for 8 hour shift
Some local travel required, no overnight travel

Responsibilities

Provide customer support to walk-in retail and contractor customers.
Assist customers with product selection, purchases, and phone inquiries
Advise customers on the selection of lumber, building materials, and related supplies
Prepare and process material estimates, customer orders, and special orders
Create new customer accounts and build strong customer and vendor relationships
Estimate delivery dates for customers based on inventory availability and delivery schedules
Enter and maintain customer information in the POS system, BisTrack
Serve as a liaison with shipping and receiving staff to help coordinate customer deliveries.
Assist with loading and unloading lumber and building materials as needed.