Front Counter - Counter Sales

Builders FirstSource•West Jordan, UT

21h•Onsite

About The Position

We are seeking a customer focused Inside Counter Sales Associate who will serve as the first point of contact for our customers, providing prompt, knowledgeable, and courteous service. This role is critical in supporting daily operations, assisting customers with product inquiries, order processing, and ensuring a positive customer experience. Bilingual skills are highly preferred to effectively communicate with our diverse customer base. The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer’s product needs, design specifications and acts as the company liaison between the company and the customer.

Requirements

High School Diploma
1-2 years in building material industry with extensive knowledge of product and application.
Good interpersonal and customer relations skills and excellent oral and written communication skills.
Strong verbal and written communication skills
Good interpersonal and influencing skills
Strong customer service skills
Knowledge of basic sales techniques and concepts
Strong attention to detail
Knowledge of business math
Knowledge of company products, production processes and product standards
Knowledge of building materials, applications, related equipment, and/or construction industry.
Familiar with inventory and inventory control.
Ability to operate computer, calculator & cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Must be able to drive and walk throughout yards, plants, and offices.

Nice To Haves

Bilingual skills are highly preferred

Responsibilities

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
Provides accurate and complete material take offs of single/multiple family home projects.
Provides technical assistance to drafting and engineering as required.
Analyze and size various lumber products using appropriate software.
Coordinates purchase and delivery of special products.
Obtains information on pricing specifications, uses and an availability.
Codes and inputs customer orders, pricing information and additional data into the computer system.
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom.
Operates and balances cash register daily.
Research credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.
Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.