Counter Sales

Source Atlantic Ltd.Sudbury, ON
Onsite

About The Position

We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a strong customer experience.

Requirements

  • Strong customer service skills with a professional, positive attitude
  • Clear and effective communication skills
  • Able to work in a fast-paced environment and manage multiple tasks simultaneously
  • Solid problem-solving skills with strong attention to detail and accuracy
  • Honest, dependable, and punctual with a proactive work ethic
  • Strong time management skills with the ability to work independently and as part of a team
  • Capable of following written instructions, safety procedures, and documented processes
  • Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems

Nice To Haves

  • Counter Sales experience working in Safety, Industrial, or related environment(s)

Responsibilities

  • Greet and assist walk-in customers at the counter, providing prompt and professional service
  • Respond to customer product inquiries in person, as well as via phone and email to support branch sales
  • Assess customer needs on the spot and recommend appropriate products and solutions
  • Provide pricing, availability, and alternative product options when required
  • Process sales transactions, quotes, special orders, and returns accurately
  • Communicate order status, shipment details, and delivery timelines
  • Work with warehouse staff and vendors to ensure timely order fulfillment
  • Increase sales through cross-selling, upselling, and promotions
  • Build strong relationships with repeat and new customers
  • Help maintain an organized, stocked, and professional counter area
  • Support inventory counts and maintain accurate system information
  • Uphold company policies and procedures while maintaining a professional branch presence
  • Perform other branch and counter-related duties as assigned

Benefits

  • Competitive compensation
  • A flexible health, drug, and dental plan
  • An employer-matching retirement savings plan
  • Additional life and disability insurance options
  • Confidential access to an Employee Family Assistance Program (EAP)
  • An enriched vacation entitlement schedule
  • Physical fitness reimbursement program
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