Counter Sales

Source Atlantic Ltd. • Sudbury, ON

2d • Onsite

About The Position

We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a strong customer experience.

Requirements

• Strong customer service skills with a professional, positive attitude
• Clear and effective communication skills
• Able to work in a fast-paced environment and manage multiple tasks simultaneously
• Solid problem-solving skills with strong attention to detail and accuracy
• Honest, dependable, and punctual with a proactive work ethic
• Strong time management skills with the ability to work independently and as part of a team
• Capable of following written instructions, safety procedures, and documented processes
• Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems

Nice To Haves

• Counter Sales experience working in Safety, Industrial, or related environment(s)

Responsibilities

• Greet and assist walk-in customers at the counter, providing prompt and professional service
• Respond to customer product inquiries in person, as well as via phone and email to support branch sales
• Assess customer needs on the spot and recommend appropriate products and solutions
• Provide pricing, availability, and alternative product options when required
• Process sales transactions, quotes, special orders, and returns accurately
• Communicate order status, shipment details, and delivery timelines
• Work with warehouse staff and vendors to ensure timely order fulfillment
• Increase sales through cross-selling, upselling, and promotions
• Build strong relationships with repeat and new customers
• Help maintain an organized, stocked, and professional counter area
• Support inventory counts and maintain accurate system information
• Uphold company policies and procedures while maintaining a professional branch presence
• Perform other branch and counter-related duties as assigned

Benefits

• Competitive compensation
• A flexible health, drug, and dental plan
• An employer-matching retirement savings plan
• Additional life and disability insurance options
• Confidential access to an Employee Family Assistance Program (EAP)
• An enriched vacation entitlement schedule
• Physical fitness reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed