Counter Sales - Canada

mSupply • Windsor, ON

13d

About The Position

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Requirements

• High School or its GED equivalent
• 3 or more years’ experience with customer service and related functions.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
• Aptitude for mathematical operations and numerical analysis.
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Responsibilities

• Delivers exceptional customer service through prompt, professional communication and effective issue resolution.
• Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status.
• Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests.
• Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment.
• Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.
• Completes required training and applies knowledge effectively across all branch departments.
• Performs general warehouse tasks, ensuring a clean, safe, and organized work environment.
• Wears appropriate PPE and conducts safety checks on material handling equipment.
• Maintains communication with management regarding work status, breaks, and task updates.
• Monitors customer queues and responds promptly to ensure efficient service.
• Sorts, stocks, and labels products accurately according to established systems.
• Performs quality checks on returned and damaged goods for accuracy and condition.
• Demonstrates basic product knowledge to assist customers and support sales efforts.
• Sets up and maintains product displays in accordance with merchandising standards.
• Follows established procedures for accurate inventory tracking and reporting.
• Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Benefits

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• Paid time off – vacation, holidays, and personal days
• Employee Assistance Program (EAP)
• Employee discounts
• ...and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees