Counter Sales

Mountainland Supply•West Jordan, UT

3d•Onsite

About The Position

The Counter Sales position serves as a key point of contact for customers, providing knowledgeable, efficient, and friendly service at the sales counter and over the phone. This role is responsible for assisting customers with product selection, order fulfillment, inventory support, and problem-solving while ensuring an organized and welcoming counter environment. The Counter Sales team members work closely with customers, warehouse personnel, and supervisors to support daily operations, cultivate customer relationships, and contribute to sales growth. Success in this role requires strong communication skills, attention to detail, basic technical aptitude, and a commitment to teamwork, service excellence, and the company’s core values.

Requirements

One year of related experience
Willingness to participate in pre-employment and random drug screenings
Ability to lift and carry up to 50 lbs.
Ability to stand for long periods of time
Human relations skills; oral and written communication skills
Basic computer skills and ability to learn company systems

Responsibilities

Ensure a high level of customer service is always provided
Greet and assist customers promptly to ensure a welcoming and positive counter experience
Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized
Build and maintain connections with potential customers, or leads, to cultivate new business and develop relationships
Ascertain the type of part, fixture, or supply needed
Inspect worn, damaged, or defective parts to determine replacement required
Informs the customer of the part needed according to the description of the malfunction or the customer’s expressed need
Maintain a general understanding of part or fixture stock number and price, through training or reading online/catalog
Find a solution for customer orders through the substitution or modification of a part when a part is not available
Process orders or inquiries over the phone
Responsible for Pro-keep orders and communication through the program
Pick and fulfill customer orders from stock using radio frequency gun (RF gun) technology
Handle product returns
Assist with loading customer orders on delivery trucks
Perform other various duties, as outlined by the supervisor
Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism