Counter Sales Support Specialist
About The Position
Electric Supply Center (ESC)/NorthEast Electrical is seeking a Full-time, Counter Sales Support Specialist to join our team in Woburn, MA! This position plays a critical role in supporting customer will-call operations at the Woburn Branch and Woburn CDC. This position serves as a primary point of contact for customers picking up orders and is responsible for delivering exceptional customer experience through accurate, efficient, and professional service. The ideal candidate possesses strong customer service skills, knowledge of electrical products, proficiency in Eclipse, and the ability to collaborate effectively with sales and operations teams to ensure customers receive complete and accurate orders in a timely manner.
Requirements
- Strong customer service and interpersonal skills.
- Working knowledge of electrical products and industry terminology.
- Proficiency with Eclipse ERP software.
- Ability to work effectively in a fast-paced, customer-facing environment.
- Strong attention to detail and commitment to accuracy.
- Ability to collaborate with multiple departments to achieve customer satisfaction.
- Reliable, professional, and solution-oriented approach to customer interactions.
Responsibilities
- Greet customers and assist with will-call pickups from the Woburn Branch and other branch locations.
- Retrieve and stage materials from the will-call area for customer pickup.
- Assist customers with loading products into trucks, vans, and other vehicles as needed.
- Process order modifications, including adding, changing, or removing items from customer tickets.
- Process customer returns and issue credits accurately and efficiently.
- Utilize Eclipse software to manage customer transactions and order updates.
- Coordinate closely with branch sales personnel, warehouse, and CDC operations teams to ensure order accuracy and completeness.
- Resolve customer inquiries professionally and with a strong service-oriented mindset.
- Maintain a safe, organized, and efficient will-call area.
- Support branch and warehouse operations as required to meet customer needs.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- Union Pension
- Professional and personal development programs
- Associate Discounts
- Tuition Reimbursement
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
