COUNTER SALES SUPPORT ASSOCIATE - AUTOBODY AND REFINISHING SUPPLIES (BACKUP LOCAL DRIVER)

Painters Supply & Equipment Co•Zeeland, MI

1h•Onsite

About The Position

PSE Group is seeking a Counter Sales Support Associate in Zeeland, Michigan, to support body shops with autobody and reconditioning supplies, buffers, finishes, and automotive paints. The role serves walk-in and phone customers, prepares orders for pickup or delivery, mixes paint using standard and custom formulas, and supports outside sales representatives. It also serves as backup local delivery driver when needed, using company pickup trucks and cargo vans for daytime deliveries to nearby customers. The position suits a self-motivated, adaptable person who is comfortable in a fast-paced, hands-on environment and can learn products and procedures, take initiative, prioritize work, and remain productive without close supervision. The work emphasizes automotive and specialty coatings and related products, equipment, and applications. Managers work alongside the team, with guidance and support available, though the role is not a highly structured or closely supervised training environment. PSE Group is a nationwide coatings specialist providing products and value-added services, including coatings solutions and application systems intended to improve customer productivity and quality and reduce material costs.

Requirements

High school diploma or GED.
Team player with strong customer service skills.
Valid driver's license and clean driving record.
Ability to lift at least 50 pounds.
Ability to tolerate the smell of paint.
Must submit to a drug screen and meet acceptable Motor Vehicle Report requirements during the hiring process.

Nice To Haves

At least one year of customer service, inside sales, or counter sales experience.

Responsibilities

Perform counter sales for walk-in body shop customers, identifying appropriate autobody, paint, finish, and buffing products across a large number of SKUs.
Answer incoming calls professionally, respond to product questions, and receive and enter customer orders.
Make outbound calls to customers about automotive paint and refinishing products.
Track order status and shipments and provide inside customer service, including servicing customers and processing orders.
Provide sales support to the outside sales team.
Maintain customer records and files, including accurate account setup and pricing.
Conduct customer interactions professionally and meet customer quality and service expectations.
Prepare customer orders accurately for pickup or delivery.
Mix paint and prepare paint orders using standard and custom formulas.
Maintain Color Room records, including non-conformance reports, tint usage, can usage, and mis-tints, and perform necessary inventory transfers.
Serve as a backup local delivery driver when needed, making daytime deliveries without overnight routes.
Operate company pickup trucks and cargo vans, potentially making multiple delivery stops on backup-driving days.
Reconcile inventory and stock merchandise in the store.
Clean and maintain assigned areas and equipment and maintain mixing equipment as needed.
Dispose of waste materials and products in compliance with company and governmental regulations.
Identify and complete tasks during slower periods, such as stocking, organizing, cleaning, and studying product information, without waiting for direction.
Perform duties of other roles as assigned.