Counter Sales & Service Associate

Johnstone Supply - The Heartland Group•Niles, IL

7d•Onsite

About The Position

Customer Service and Sales Associate – Chicago, IL Johnstone Supply – The Heartland Group is currently hiring a Counter Sales and Service Associate for our Chicago, IL store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. The hours are 8:30 am - 5:00 pm Monday through Friday and every third Saturday 8:00 am - 12:00 pm. At Johnstone Supply The Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.

Requirements

High School Diploma or G.E.D.
Minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
Ability to provide consistent, professional customer service.
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
Problem-solving skills: Listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill in building long term customer relationships.
Ability to maintain a positive and friendly demeanor.
General knowledge of HVACR products, concepts and the industry as a whole.
Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
Skill in using point-of-sale computer systems to locate information and process transactions.
Skill in using web-based tools to research product and information.
Ability to work productively in teams with a wide range of people.
Ability to work independently with minimal direction.
Ability to follow written instructions and documented procedures.
Keeps the company’s best interest in mind when considering or addressing issues.
Dedication to attending work and work-related functions prepared and on time.
Maintains a professional personal appearance.

Nice To Haves

2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.

Responsibilities

Handle multiple customers and customer requests in a friendly and professional manner.
Contribute to branch sales, growth, and profitability.
Provide consistent, professional customer service.
Multi-task and maintain focus while prioritizing the needs of several customers at once.
Listen to, interpret, and meet the needs of others; diagnose and rectify problems.
Apply effective sales strategies and techniques.
Build long term customer relationships.
Maintain a positive and friendly demeanor.
Proactively communicate (both verbal and written) to establish mutual respect and understanding.
Use point-of-sale computer systems to locate information and process transactions.
Use web-based tools to research product and information.
Work productively in teams with a wide range of people.
Work independently with minimal direction.
Follow written instructions and documented procedures.
Keep the company’s best interest in mind when considering or addressing issues.
Attend work and work-related functions prepared and on time.
Maintain a professional personal appearance.

Benefits

Health and wellness benefits
Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
Paid Holidays: We offer paid time off for major holidays throughout the year including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement: Employees are eligible for reimbursement for eligible expenses during authorized travel.