Counter Sales Associate

Next Supply•Whitby, ON

9d•Onsite

About The Position

The Counter Sales Associate - A adds value to our customers and co-workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations. At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Requirements

Ability to consistently model Next’s core values and character expectations
Strong knowledge of plumbing
Good English reading and writing skills
Attention to detail and accuracy
Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and ability to obtain MHE license within 3 months of hiring (based on location)
Good English verbal communication and customer service skills
Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
Basic math functions
A positive attitude with the ability to work well in a team environment
High School or equivalent combination of education and experience
Minimum 2 years of customer service/ counter sales experience
Valid Drivers License may be required to make the occasional delivery

Nice To Haves

Knowledge of hydronics an asset
Previous plumbing, wholesale experience

Responsibilities

Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
Provide fast and friendly service at the counter, over the phone, and by email
Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
Occasional order delivery may be required to meet customer needs
Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.
Assist with packing orders and restocking shelves as required
Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock
Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.
Maintain a clean, organized, and safe work environment by following company policies and safety procedures
Proactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customers
Other duties as assigned